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- Tasks: Lead quality management processes and ensure top-notch customer support experiences.
- Company: Global leader in cutting-edge design and manufacturing technologies.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Why this job: Join a team that values quality and innovation while making a real impact.
- Qualifications: Experience in process improvement and quality engineering, with a technical background.
- Other info: Exciting opportunity for growth in a supportive and collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
A world leader in design and manufacturing of leading-edge technologies is looking for a Customer Support Quality Lead to be based at their site in East Sussex to join their growing engineering team.
The role of Customer Support Quality Lead will be responsible for ensuring site Quality Management processes and procedures meet the requirements of international standards, customer requirements and company global standards.
The main responsibilities for the role are:
- Collaborate with the Technical Support Manager and wider technical support team to deliver a best-in-class customer experience for post-sale quality investigations and non-conformance management.
- Lead regular meetings with Business Line Managers and Customer Care Centres to communicate progress on active investigations.
- Ensure the right tools and systems are in place to provide clear customer support performance metrics and maintain compliance with all customer-level agreements.
- Partner with Business Line Managers and Customer Care Centres to deliver accurate, high-integrity field data for investigations, continually improving the quality of information received by the technical team.
A successful candidate will have the following:
- Process improvement experience
- Quality engineering experience
- Technical product background, ideally electrical
This is a fantastic opportunity to join a global leader offering fantastic career progression opportunities and very competitive salaries.
To apply please send your CV or for more information contact Yuon Skelton on 01582 878829.
Customer Support Quality Lead in Brighton employer: Redline Group Ltd
Contact Detail:
Redline Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Quality Lead in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality management and customer support. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your process improvement experience during interviews. Be ready to share specific examples of how you've enhanced quality in previous roles – this will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Quality Lead in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Quality Lead role. Highlight your process improvement and quality engineering experience, as well as any technical product background you have. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you've improved processes or contributed to customer satisfaction in previous roles. This will help us see the impact you can bring to our team.
Keep It Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, especially when it comes to quality management processes!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Redline Group Ltd
✨Know Your Quality Standards
Familiarise yourself with international quality standards relevant to the role. Be prepared to discuss how you’ve applied these standards in previous positions, especially in process improvement and quality engineering.
✨Showcase Your Technical Knowledge
Brush up on your technical product knowledge, particularly in electrical products. Be ready to explain how your background can contribute to enhancing customer support and resolving non-conformance issues.
✨Prepare for Collaborative Scenarios
Think of examples where you've successfully collaborated with teams or led meetings. Highlight your experience working with Business Line Managers and Customer Care Centres to demonstrate your ability to communicate effectively and drive results.
✨Metrics Matter
Understand the importance of customer support performance metrics. Be prepared to discuss how you’ve used data to improve processes and ensure compliance with customer-level agreements in your past roles.
