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- Tasks: Support customer enquiries, develop quotations, and build strong client relationships.
- Company: Join Redler Limited, a well-established Mechanical Handling Business with a century of experience.
- Benefits: Earn £28,000 per year, enjoy health benefits, and 25 days annual leave.
- Other info: Work in a collaborative environment with a focus on personal development.
- Why this job: Kickstart your career in customer service with full training and growth opportunities.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn.
The predicted salary is between 24000 - 32000 £ per year.
Redler Limited is offering an exciting opportunity for a motivated individual to develop a career in customer service, sales support and account management, gaining hands-on experience in quotations, CRM systems and client communication. This role is known internally as an Aftermarket Customer Service Coordinator.
If you’ve worked in a customer service or sales support role that would be advantageous. A good telephone manner and an outgoing can-do personality is essential and full training will be provided to develop skills including product training.
SALARY: £28,000 per annum + Benefits
LOCATION: Stonehouse, Gloucestershire, South West England (GL10) 100% Onsite role - candidates must live within a commutable distance (location must be shown on your CV)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week, Monday to Friday
JOB OVERVIEW
As a Customer Service Advisor / Sales Support Administrator you will support customer enquiries, develop quotations and build strong client relationships while gaining valuable experience in sales administration and proposal development. The role is ideal for someone looking to start or progress their career in customer service and sales, with full training provided and clear opportunities for long-term development. You will work collaboratively with internal teams, using communication skills, CRM systems and Microsoft Office to deliver excellent customer service and support business growth.
DUTIES
- Interpret Customer Requirements: Learn to understand customer needs and technical specifications
- Prepare Quotations: Assist in generating accurate costing and proposal documentation
- Customer Communication: Contact customers to discuss requirements and provide tailored solutions
- Sales Support Activities: Support the sales and proposals team with administrative tasks
- Develop Product Knowledge: Build understanding of products and services to enhance offerings
- Improve Competitiveness: Contribute ideas to refine proposals and improve customer value
- CRM System Usage: Maintain accurate customer records and data within internal systems
- Team Collaboration: Work closely with colleagues across departments to deliver results
CANDIDATE REQUIREMENTS
- Communication Skills: Excellent verbal and written communication with a professional telephone manner
- Customer Service Focus: A positive, outgoing approach to supporting customers and building relationships
- Willingness to Learn: Full training will be provided
- Teamwork and Independence: Ability to work both collaboratively and independently
- IT Skills: Proficiency in Microsoft Office including Word, Excel and Outlook
- Organisational Skills: Strong attention to detail and ability to manage multiple tasks
- Positive Attitude: A proactive and can-do approach to work
Must live within commutable distance of GL10 3UT
BENEFITS
- Competitive salary of £28,000 per annum
- Permanent full-time position with opportunities for growth and career advancement
- Comprehensive training and development programmes
- Health and wellness benefits
- L&G Pension Scheme
- 25 days annual leave plus 8 bank holidays
NO AGENCIES PLEASE
WE ARE UNABLE TO SPONSOR CANDIDATES FOR THIS POSITION
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. We are working swiftly to find the best applicants and hope to hold local interviews ASAP. If you haven’t heard from us within 10 working days, please assume your application was unsuccessful at this time.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation, however at this time we are unable to support applicants requiring a Visa to work in the United Kingdom. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
Customer Service Advisor / Sales Support Administrator in Stonehouse employer: Redler
Contact Detail:
Redler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor / Sales Support Administrator in Stonehouse
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Redler Limited. Understand their products and services, and think about how your skills can contribute to their success. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, it’s crucial to showcase your excellent verbal and written communication. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in previous roles. Highlighting your proactive approach will resonate well with the hiring team looking for someone with a positive mindset.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor / Sales Support Administrator in Stonehouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor / Sales Support Administrator role. Highlight any relevant customer service or sales support experience to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background aligns with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application showcases your excellent communication skills. A clear and concise application will demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Redler
✨Know the Company
Before your interview, take some time to research Redler Limited. Understand their history, products, and services. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Prepare for Role-Specific Questions
Expect questions related to customer service and sales support. Think about scenarios where you've interpreted customer requirements or prepared quotations. Be ready to discuss how you can contribute to improving customer value and teamwork.
✨Demonstrate a Willingness to Learn
Since full training will be provided, emphasise your eagerness to learn and develop new skills. Share examples of how you've adapted to new roles or learned new systems quickly in the past, which will resonate well with the hiring team.