At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware issues onsite.
- Company: Join a dynamic team at a leading corporate office in Edinburgh.
- Benefits: Enjoy a stable schedule, competitive pay, and opportunities for growth.
- Other info: Work independently in a supportive environment with great career potential.
- Why this job: Make a real difference by ensuring smooth daily operations for users.
- Qualifications: Proficient in hardware setup and Microsoft technologies; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Onsite Field Services Technician / Technical Support
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Location: Onsite (Corporate Office) - Edinburgh EH3 8EX United Kingdom
Role Overview
The Onsite Field Services Technician provides hands‑on end‑user IT support at designated corporate locations. This role ensures timely, reliable assistance for hardware, connectivity, and infrastructure issues that require in‑person troubleshooting or advanced remote support. The technician represents IT onsite and plays a key role in maintaining smooth daily operations.
Key Responsibilities:
- Hardware Support
- Device Refresh & Replacement
- IMAC Services (Install, Move, Add, Change)
- Customer Interaction & ITSM Documentation
Required Skills & Qualifications:
- Strong proficiency in hardware setup, diagnostics, and troubleshooting.
- Working knowledge of Microsoft technologies (Windows OS, Office apps, basic networking).
- Familiarity with IT Service Management processes and tools (ServiceNow preferred).
- Ability to communicate clearly, professionally, and effectively with end users.
- Strong organizational skills and the ability to work independently onsite.
Technical Support / Field Service Engineer employer: REDLEO SOFTWARE INC.
As a leading employer in the IT support sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Located in the vibrant city of Edinburgh, our corporate office offers a supportive environment with ample opportunities for professional growth and development, ensuring that our team members are equipped to provide exceptional service to our clients. With a focus on work-life balance and a commitment to employee well-being, we are dedicated to creating a rewarding workplace where every technician can thrive.
