Administrative Assistant in Ledbury

Location: Ledbury

Contract: Full-time, Permanent

Hours: Monday – Friday, 9am – 5pm

Start Date: ASAP

Do you have the professionalism, organisation, and confidence to help create a welcoming and efficient office environment? At Redkite Solicitors we’re seeking a polished and reliable Administrative Assistant to support the smooth running of our busy Ledbury office on a full-time basis. As the first point of contact for clients, visitors, and callers, you’ll manage reception while providing essential administrative support to the wider team. From assisting fee earners with documents and scheduling to coordinating meetings and maintaining an organised office environment, you’ll play a key role in ensuring the day-to-day operations run seamlessly.

What will you be doing?

• Be the engine behind the office – provide important day-to-day support that keeps fee earners and colleagues organised, efficient, and one step ahead.
• Take ownership of client administration – open and manage files with precision, prepare documents, and maintain accurate, compliant records at every stage.
• Keep communication flowing – coordinate calls, emails, post, and deliveries smoothly to ensure the office stays connected and responsive.
• Create an environment that impresses – keep reception and shared spaces organised, welcoming, and ready to reflect the professionalism of the firm.
• Deliver a client-focused experience – manage meeting rooms, welcome guests, and support visits and events with professionalism and care.
• Keep the office running at its best – maintain supplies, coordinate replenishment, and liaise with facilities to support seamless day-to-day operations.
• Connect teams across the business – work closely with colleagues in other offices and support file organisation to help create a collaborative, consistent environment.
• Support the operation behind the scenes – assist with archived files and internal transfers to help keep systems organised, efficient, and compliant.

Requirements

• Bring warmth and professionalism – you naturally put people at ease while maintaining a polished, confident presence in every interaction.
• Stay one step ahead – you’re highly organised and able to juggle multiple priorities while keeping the front desk and wider office running smoothly.
• Be someone the team can count on – you take ownership, step in where needed, and build trust through your reliability and positive attitude.
• Handle sensitive matters with care – you approach confidential information with discretion, integrity, and professionalism at all times.
• Communicate with confidence – whether face-to-face, on the phone, or in writing, you express yourself clearly, warmly, and professionally.
• Deliver service that makes a difference – you take pride in supporting others, anticipating needs, and creating a positive experience for clients and colleagues alike.
• Use technology with confidence – you’re comfortable navigating Microsoft Office, phone systems, booking systems, and digital tools to stay efficient and organised.
• Embrace flexibility – you’re happy to travel occasionally to support another local office, with a full driving licence required for the role.
• Take pride in presentation – you understand the value of a tidy, welcoming, and professional environment as a reflection of the firm.

What is in it for you?

• 25 days annual leave (plus additional days with length of service)
• Option to buy or sell annual leave
• Life Assurance
• Pension Scheme
• Contributions to gym membership
• Career development and learning support
• ... and much more

At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.