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- Tasks: Be the voice of our business, handling calls with confidence and empathy.
- Company: Join a friendly team at Redkite, focused on client experience.
- Benefits: Enjoy 25 days annual leave, gym contributions, and career development support.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact by creating memorable client interactions every day.
- Qualifications: Experience in telephony and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Carmarthen
Contract: Permanent, Full-time
Hours: 37.5 hours, 9am – 5pm, Monday - Friday
Start Date: ASAP
Do you enjoy speaking with people, delivering excellent service, and staying in control of a high volume of calls? We’re looking for a confident and professional individual to join our team in a fast‑paced, call‑focused role at the heart of our client experience. In this role, you’ll create a strong first impression on every interaction, balancing efficiency with a personable approach to ensure callers feel heard, supported, and valued. You’ll bring a confident and professional telephone manner, setting the tone for a positive and seamless client journey from the very first point of contact.
What Will You Be Doing?
- Be the voice of our business, handling incoming calls with confidence, efficiency, and a calm, composed approach – setting the tone for every client interaction.
- Create strong first impressions that build trust, confidence, and reassurance from the very first conversation.
- Engage with clients through active listening and clear, empathetic communication, taking the time to truly understand their needs.
- Seamlessly connect clients to the right people by routing calls accurately across our offices, ensuring a smooth and efficient experience.
- Capture key details with precision and care, helping every enquiry progress effortlessly from first contact to resolution.
- Bring energy and positivity to the team, contributing to a collaborative, client‑focused culture where people enjoy coming to work.
- Play an active role in delivering a modern, consistent, and high‑quality client experience, ensuring every interaction is smooth, professional, and memorable.
Requirements
- Experienced in telephony and client communications – able to manage a high volume of calls and enquiries confidently.
- An exceptional listener and confident communicator, able to quickly understand needs and respond with clarity, empathy, and impact.
- Maintains a composed, positive, and professional approach, even when working at pace.
- Builds a strong understanding of the business quickly, enabling confident and informed support for every caller.
- Applies a keen eye for detail, ensuring accuracy and consistency across all interactions.
- Takes a proactive, solutions‑focused approach, with a genuine commitment to going the extra mile.
- Comfortable working across multiple systems, demonstrating confidence and efficiency in a digital environment.
What’s In It for You?
- A collaborative, friendly working environment with regular team connection days.
- 25 days annual leave (plus additional days with length of service).
- Option to buy or sell annual leave.
- Life Assurance.
- Pension Scheme.
- Contributions to gym membership.
- Career development and learning support.
At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.
Client Relations Advisor employer: Redkite Law
Contact Detail:
Redkite Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about client interactions over the phone, try role-playing with a friend or family member. Focus on being clear, confident, and friendly – it’ll make a world of difference!
✨Tip Number 3
Be ready to showcase your listening skills during the interview. Prepare examples of how you've effectively communicated with clients in the past. Remember, it's all about making them feel heard and valued!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at Redkite!
We think you need these skills to ace Client Relations Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, this role is all about creating strong first impressions!
Tailor Your Application: Make sure to tailor your application to the Client Relations Advisor role. Highlight your experience with telephony and client communications, and give examples of how you've handled high volumes of calls in the past. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. This shows us you can communicate effectively, which is key for this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Redkite Law
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Relations Advisor role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Practice Active Listening
Since this role involves a lot of client interaction, practice active listening techniques before your interview. During the interview, demonstrate your ability to listen carefully by responding thoughtfully to questions. This shows that you value communication and are ready to engage with clients effectively.
✨Showcase Your Empathy
Empathy is crucial in client relations. Prepare examples from your past experiences where you successfully handled client concerns or queries with understanding and care. Highlighting these moments will illustrate your ability to connect with clients and ensure they feel valued.
✨Be Ready for Role-Play Scenarios
Expect to encounter role-play scenarios during your interview, as they want to see how you handle calls in real-time. Practice responding to common client queries or complaints calmly and professionally. This will help you demonstrate your composure and problem-solving skills under pressure.