At a Glance
- Tasks: Lead a dynamic IT support team and enhance user experience with innovative tech.
- Company: Join Redkite Solicitors, a progressive law firm known for its collaborative culture.
- Benefits: Enjoy generous leave, career development, gym contributions, and a supportive work environment.
- Other info: Flexible hours and opportunities for professional growth in a vibrant setting.
- Why this job: Make a real impact on IT services while developing your leadership skills.
- Qualifications: Experience in IT support and a passion for excellent customer service.
The predicted salary is between 35000 - 45000 £ per year.
Location: Swansea/Cardiff
Contract: Permanent, Full-time
Hours: 35 hours – (flexibility required, including occasional out-of-hours)
Start Date: ASAP
We’re looking for a people-focused, organised, and proactive IT Support Team Leader to lead a high-performing IT support team across Redkite, with a focus on Microsoft 365, Copilot, and excellent day-to-day service delivery across Cardiff and Swansea. This is an exciting opportunity for an experienced IT Support professional who is ready to take the next step into leadership, develop their coordination and management skills, and make a positive impact on how colleagues experience technology across the firm. You’ll have a passion for excellent user support, an interest in IT innovation, and a desire to drive continuous improvement across IT services.
Redkite Solicitors has been trusted to provide exceptional legal advice to individuals, families, and businesses since 1898. As a progressive, full-service law firm, we’re driven by growth and innovation, continuously expanding our reach to meet the diverse needs of our clients. With nearly 300 dedicated professionals, we’re proud to be recognised as an employer of choice, with a number of our lawyers recognised in both Legal 500 and Chambers, reflecting the strength and quality of our expertise. Our ongoing commitment to excellence and expansion ensures Redkite remains at the forefront of the legal sector.
Candidates should be aware that their first day of employment may be based at an alternative Redkite office, for group onboarding. A willingness to travel and spend the day away from your usual place of work is therefore required.
What Will You Be Doing?
- Supervising and supporting the IT team, helping colleagues prioritise their work, develop their skills, and deliver an outstanding service
- Championing innovation and supporting the firm’s AI journey, helping colleagues adopt new technologies safely, confidently, and in ways that deliver real value
- Creating a positive and responsive support experience for colleagues across the firm, whether assisting face-to-face or remotely
- Building strong relationships across the business as a visible, approachable, and trusted IT leader who understands users’ needs
- Bringing structure, organisation, and a proactive mindset to the day-to-day delivery of IT services
- Continuously reviewing and improving processes, administration, and ways of working to make IT more effective and user-focused
- Taking ownership of escalated issues, ensuring colleagues feel supported and informed until a successful resolution is reached
- Promoting positive technology habits, cyber security awareness, and a culture of shared responsibility across the firm
- Playing a key role in IT projects, service improvements, and technology rollouts that enhance the colleague experience
- Identifying opportunities to improve how IT supports the business, bringing fresh ideas and practical solutions that drive positive change
Requirements
Who We’re Looking For:
- Experience in a Team Leader, Senior IT Support, IT Support Coordinator, or similar role
- A genuine passion for delivering excellent customer service
- Strong organisational and workload management skills
- The ability to remain calm and focused during incidents and service issues
- Excellent communication skills and the confidence to work with stakeholders at all levels
- The ability to explain technical concepts in simple, non-technical language
- Experience supporting Microsoft 365 environments
- An interest in process improvement, automation, and modern workplace technology
- A full driving licence and willingness
Benefits
What’s In It For You?
We’re committed to creating a supportive, collaborative, and high-performing legal team. You’ll be joining colleagues who are not only legally excellent but also commercially astute and down-to-earth. We value trust, teamwork and excellence, and offer an environment where you can grow and succeed.
- A role where you can make a visible impact on how IT is delivered across the firm
- Support to develop your leadership, organisational, and professional skills
- Generous annual leave (plus additional days with length of service)
- Option to buy or sell annual leave
- Life Assurance
- Redkite Rewards scheme
- Pension Scheme
- Contributions to gym membership
- Career development and learning support
... and much more
How to Apply
If you’re ready to make a difference in a positive and dynamic environment, we’d love to hear from you. At Redkite, we are committed to creating a diverse, inclusive, and supportive workplace where everyone is valued. We welcome applicants from all backgrounds, including gender, race, ethnicity, sexual orientation, disability, age, religion, and neurodiversity. We are dedicated to providing reasonable adjustments throughout the recruitment process and beyond to ensure all employees can thrive. If you need any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you. We believe that diversity strengthens our team and helps us better serve our clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Leader in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Redkite Law values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Redkite Law might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Redkite Law!
✨Direct Apply to Redkite Law
Let's not forget to apply directly through the Redkite Law website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Team Leader in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Redkite Law.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Redkite Law. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Redkite Law
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
