At a Glance
- Tasks: Lead IT support while mentoring a small team and enhancing service delivery.
- Company: Dynamic IT services firm based in Cardiff with a supportive culture.
- Benefits: Flexible working, leadership development, and exposure to diverse technologies.
- Other info: Engaging environment with opportunities for career growth and skill enhancement.
- Why this job: Step into a leadership role and make a real impact in IT services.
- Qualifications: 2+ years in IT support, supervisory experience, and strong problem-solving skills.
The predicted salary is between 35000 - 45000 € per year.
Location: Cardiff/work from home (with travel to other offices)
Department: IT Services
Reporting to: IT Services Manager
Hours: Full-time (flexibility required, including occasional out-of-hours work)
This is an exciting opportunity for an experienced IT professional who is ready to take the next step in their career. We are looking for a confident and motivated individual to step into an IT Lead role, combining hands-on support with the opportunity to supervise and develop a small IT team. You will continue to provide excellent day-to-day IT support while building your leadership skills, taking on responsibility for guiding team members and helping to shape how IT services are delivered across the business — including supporting the firm’s approach to cyber security and safe use of IT systems. The role is based in Cardiff, with regular travel to other offices and occasional work outside of normal hours as required.
Key Responsibilities- Provide high-quality IT support to users across multiple offices, both remotely and face-to-face
- Act as a senior point of escalation for complex IT issues
- Stepping into a supervisory role, supporting and guiding members of the IT team
- Ensure excellent customer service and user experience across all IT interactions
- Troubleshoot hardware, software, and system issues efficiently
- Supporting the firm’s cyber security practices, including promoting good user behaviour, identifying risks, and assisting with security-related queries
- Work with third-party suppliers and support providers to resolve issues
- Support the delivery of IT projects, upgrades, and system improvements
- Monitor helpdesk activity and help drive continuous improvement in service delivery
- Travel to offices as required to provide on-site support and maintain relationships with teams
- Minimum 2+ years’ experience in an IT support role (or equivalent)
- Experience supervising or mentoring staff
- Strong administration experience
- Strong troubleshooting, attention to detail and problem-solving skills
- Confident supporting a range of users and systems in a professional environment
- Excellent communication skills, with the ability to explain technical issues in plain English
- Customer-focused approach with a passion for helping users
- Experience working with Microsoft 365 and standard business applications
- Ability to prioritise workload and work under pressure to meet deadlines
- Full UK driving licence and willingness to travel between offices
- Outgoing, approachable, and professional
- Positive attitude and strong team player
- Organised and able to manage multiple priorities
- Comfortable working independently and taking ownership of issues
- Proactive and solutions-focused mindset
- A varied and engaging role within a supportive IT team
- Opportunities to develop leadership and technical skills
- Exposure to a wide range of technologies and projects
- Flexible working arrangements
If you are passionate about IT, enjoy supporting users, and are ready to take the next step into a leadership role, we would love to hear from you.
IT Services Lead in Cardiff employer: Redkite Law
Join our dynamic IT Services team in Cardiff, where we prioritise employee growth and development. We offer a supportive work culture that encourages leadership opportunities and flexible working arrangements, allowing you to thrive both professionally and personally while making a meaningful impact on our IT services and cyber security practices.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Lead in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT scenarios and leadership questions. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in IT support and how you resolved them. This will highlight your hands-on experience and ability to lead a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Services Lead in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, leadership roles, and any relevant projects you've worked on. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background makes you the perfect fit for the IT Services Lead role. Be sure to mention your customer-focused approach and problem-solving skills.
Showcase Your Communication Skills:Since you'll be supporting users and guiding a team, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and feel free to share examples of how you've explained technical issues in plain English.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Redkite Law
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft 365 and common IT issues. Be ready to discuss your troubleshooting methods and any past experiences where you resolved complex problems.
✨Show Leadership Potential
Since this role involves supervising a small team, be prepared to share examples of how you've mentored or guided others in the past. Highlight your leadership style and how you can foster a positive team environment.
✨Customer Service is Key
Demonstrate your customer-focused approach by sharing specific instances where you provided excellent support. Talk about how you ensure a great user experience and how you handle difficult situations with users.
✨Be Ready to Travel
As the role requires travel to different offices, mention your flexibility and willingness to go the extra mile. Discuss any previous experiences where you’ve had to adapt to different environments or teams.
