Senior Professional Services Consulting Engineer

Who we are
We're Redis. We built the product that runs the fast apps our world runs on. At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?
Come and join, where our success and diverse global culture make us the ideal choice for your next career move. When you join us, you’ll begin a new and exciting career journey on which you’ll enjoy professional success, learn valuable new skills, and make lifelong friends.

Why Redis?
Data is the lifeline of every business, and Redis helps organizations reimagine how fast they can process, analyze, make predictions and act on the data they generate. Redis provides a competitive edge to more than 8,000 global businesses with Redis Enterprise. We have major strategic partnerships with cloud vendors Amazon Web Services, Microsoft Azure, and Google Cloud.

Why would you love this job?
As a Senior Consulting Engineer, you will consult for and collaborate with customers to create customized Redis-powered solutions for their specific business and data service needs – helping them increase business value and overcome challenges. You will design, develop and deliver data service solutions for our customers across their development, QA and production environments using one of the best technologies in the market.

The ideal candidate has a strong technical background and is a good listener with a talent for developing impactful solutions. You enjoy tackling a wide variety of technical challenges patiently and pragmatically, never losing sight of the customer’s business objectives. If you are a technology expert, with a desire to provide our new and existing customers with the best service experience, this is the right challenge for you.

What you’ll do:

• Develop technical expertise with Redis, Redis Software and Redis Modules and serve as a subject matter expert with our customers.
• Help customers meet their technology and business requirements with Redis Enterprise using our suite of products, solutions and services.
• Provide hands-on technical implementation services, including end-to-end testing of completed solutions within customer environments.
• Assist customers with their Redis development projects using programming languages such as Java, MS.NET C#, Python and Go.
• Work diligently with the customer’s technical teams (architects, developers, PMOs and C-level experts) to ensure the success of production solution deployments within their environments.
• Collaborate with the Sales organization to develop effective account strategies and identify new business opportunities within an existing account.
• Deliver remote and onsite product training to our customers in a highly professional and educational manner that will engage them in the projects you will consult on.
• Use customer feedback and insights to improve product and technical materials, while providing feedback to Product Management teams and R&D.

What will you need to have?

• 5+ years of experience in post-sales consulting (ideally database engineering) for enterprise software.
• Hands-on experience with client library and server-side code development, RESTful APIs and Linux.
• BS in Computer Science / B.A. or equivalent work experience.
• A team player with strong technical, communication and time management skills.
• Excellent written and spoken English.
• Available to travel up to 20% of the time when conditions permit; the location is flexible, working from office or home, per sales team structure and management directives.

Extra great if you have:

• Prior experience with scalable and highly available distributed systems.
• Docker and Kubernetes experience are a plus.

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.