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For Companies At a Glance
- Tasks: Lead customer success initiatives and build strong relationships with high-value clients.
- Company: Join Redis, a leader in fast app technology with a vibrant culture.
- Benefits: Competitive salary, flexible vacation, health insurance, and wellness budget.
- Why this job: Make a real impact by supporting clients and driving their success with innovative tech.
- Qualifications: 3+ years in customer-facing roles, fluent in Arabic or Hebrew, and a degree required.
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important customers of Redis. The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key. If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.
What You’ll Do
- You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor.
- Lead the onboarding to help clients start using Redis technological platform and drive adoption.
- Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives.
- Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy.
- Identify and mitigate churn risk proactively.
What will you need to have?
- 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software.
- Experience with Enterprise customers, and/or dynamic and technological accounts.
- Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business.
- Our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts.
- Strong presentation, verbal and written communication, organization, multitasking, and time management skills.
- Proven multitasking and prioritization skills.
- A Bachelor degree from a University is a must.
- Fluent Hebrew or Arabic speaking.
Extra Great If You Have
- Experience with NoSQL databases or distributed caches.
We Give Back To Our Employees
Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:
- Competitive salaries and equity grants.
- Flexible vacation time to promote a healthy work-life balance.
- Health insurance, paid paternity leave, and pension plan.
- Flexible working options.
- Yearly health and wellness budget for a healthy mind and body.
- Frequent team celebrations and recreation events.
- Lunch stipends.
- Home internet reimbursement.
- Learning and development opportunities.
- Ability to influence a high-performance company on its way to IPO.
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.
Customer Success Manager - Arabic speaking employer: Redis
Contact Detail:
Redis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Arabic speaking
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Redis on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Redis' products inside out. We should be ready to discuss how our skills can help their customers succeed with the technology.
✨Tip Number 3
Show off our customer success stories! Think of examples where we’ve gone above and beyond for clients. This will highlight our experience and commitment to client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team at Redis.
We think you need these skills to ace Customer Success Manager - Arabic speaking
Some tips for your application 🫡
Show Your Customer Success Passion: When writing your application, let us see your enthusiasm for customer success! Share specific examples of how you've gone the extra mile for clients in previous roles. We love hearing about your 'can do' attitude and how you tackle challenges head-on.
Tailor Your Application: Make sure to customise your application to highlight your experience with enterprise software and customer-facing roles. We want to know how your background aligns with our needs, so don’t be shy about showcasing your relevant skills and experiences!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Redis
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to be well-versed in Redis' technology. Make sure you understand how the product works and its benefits for customers. This will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your experience in building strong customer relationships. Think of specific instances where you went above and beyond to support clients or resolve issues. This will show that you have the 'customer-first' attitude they’re looking for.
✨Demonstrate Your Multitasking Skills
In a fast-paced environment like Redis, being able to juggle multiple tasks is crucial. Be ready to discuss how you've successfully managed competing priorities in previous roles. Use concrete examples to illustrate your organisational skills and ability to stay calm under pressure.
✨Prepare for Technical Questions
Since the role involves working with technical accounts, brush up on relevant concepts, especially around NoSQL databases and distributed caches. Being able to engage in technical discussions will set you apart and show your aptitude for learning complex topics.
