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- Tasks: Lead and transform property claims through innovative technology and operational excellence.
- Company: Fast-growing insurtech company focused on modernising claims services.
- Benefits: Competitive salary, generous benefits, and remote work flexibility.
- Why this job: Make a real impact in a dynamic environment while leading high-performing teams.
- Qualifications: 10+ years in property claims management and strong leadership skills required.
- Other info: Remote role with opportunities for professional growth and development.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced UK Property Claims Director to lead a growing Property Claims function within a fast‑growing insurtech and claims services business, transforming property claims through technology and modern operating models. This role provides strategic and operational leadership across claims performance, quality, governance, and people development. You will be accountable for delivering high‑quality outcomes, maintaining strong client and carrier relationships, and driving cost efficiency, leakage reduction, and continuous improvement. This is a senior leadership position for someone who thrives in a fast‑paced, evolving environment and enjoys building scalable, best‑in‑class claims operations.
Key Responsibilities
- Operational Leadership & Quality
- Oversee day‑to‑day performance of the Property Claims function, ensuring quality, compliance, and effective reserving practices.
- Drive cost control, leakage reduction, subrogation, and continuous improvement initiatives.
- Conduct audits, escalated reviews, and KPI performance analysis, implementing corrective actions.
- People & Department Leadership
- Lead, coach, and develop managers and teams, embedding a strong performance and feedback culture.
- Identify training needs, support succession planning, and deliver performance management and development plans.
- Ensure clear communication and effective resource planning.
- Hiring & Workforce Management
- Oversee recruitment, onboarding, offboarding, and evolving role design.
- Monitor capacity, productivity, and workload distribution, providing hands‑on support where required.
- Escalations & Stakeholder Management
- Act as the senior escalation point for complex, high‑value claims and complaints.
- Partner with clients, carriers, MGAs, and vendors, attending meetings and driving resolution.
- Analyse trends and address process or performance gaps.
Skills & Experience
- Senior leadership experience within UK Property claims, ideally in a TPA or insurer.
- Strong technical expertise in claims handling, reserving, cost control, and subrogation.
- Proven ability to build and lead high‑performing teams in evolving environments.
- Excellent stakeholder, client, and communication skills.
- Track record of leading change and quality improvement initiatives.
Requirements
- Minimum Dip CII (or working towards).
- 10+ years’ claims management experience, with a strong Property focus.
- 8+ years of people management experience, ideally in a remote or distributed environment.
- Confident in using and evolving claims technology and processes.
- High standards of integrity, attention to detail, and accountability.
A generous benefits package and a competitive salary are offered for the role. This is a remote role, with occasional company or client visits required.
Property Claims Director in Plymouth employer: Redimeer
Contact Detail:
Redimeer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Director in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the property claims sector and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to property claims and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven improvements in past roles. Highlighting your ability to build high-performing teams will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to do!
We think you need these skills to ace Property Claims Director in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Property Claims Director role. Highlight your experience in claims management, especially in a TPA or insurer setting, and showcase your leadership skills. We want to see how you’ve driven change and improved quality in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and managed complex claims. Remember, we love a good story that shows your passion for the industry!
Showcase Your Technical Skills: Don’t forget to mention your technical expertise in claims handling and cost control. We’re looking for someone who’s confident in using and evolving claims technology, so make sure to highlight any relevant tools or systems you’ve worked with.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Redimeer
✨Know Your Claims Inside Out
Make sure you brush up on your technical expertise in property claims handling, reserving, and cost control. Be ready to discuss specific examples from your past experience that demonstrate your ability to drive quality and efficiency in claims operations.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading and developing high-performing teams. Think of concrete examples where you've successfully coached managers or implemented performance management plans, as this will highlight your capability to foster a strong feedback culture.
✨Understand the Business Landscape
Familiarise yourself with the insurtech landscape and how technology is transforming property claims. Be prepared to discuss how you can leverage technology to improve processes and outcomes, showing that you’re not just a leader but also an innovator.
✨Engage with Stakeholders
Since stakeholder management is key, think about how you’ve built relationships with clients, carriers, and vendors in the past. Prepare to share strategies you've used to resolve complex claims and how you’ve analysed trends to address performance gaps.