At a Glance
- Tasks: Be the first point of contact for customers and assist with claims processing.
- Company: Join a fast-growing insurtech company revolutionising the claims process with AI.
- Benefits: Work remotely, enjoy flexible hours, and receive top-notch equipment.
- Other info: Dynamic role with opportunities for growth in a tech-driven industry.
- Why this job: Make a real difference in customer experience while working in an innovative environment.
- Qualifications: 2+ years in customer support or claims, with strong communication and organisational skills.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a Customer Experience Specialist (UK) to join a fast‐growing insurtech company that uses cutting‐edge AI and automation to simplify and improve claims processes. Founded by industry experts with deep experience in SaaS and digital claims, the business is venture‐backed and focused on automating manual tasks to tackle long‐standing challenges across the claims landscape. This is an opportunity to join an ambitious, evolving environment and play a key role in building a next‐generation TPA. If you're excited by innovation and driving meaningful change in claims, we'd love to hear from you.
About the role
We're looking for a highly organised and detail-oriented Customer Experience Specialist to join our insurance contact centre team. In this role, you'll be the first point of contact for customers reporting new claims. You'll also assist our team of multi-line adjusters with administrative tasks that help move claims toward resolution. You'll gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.
Please note that this is an hourly, overtime-eligible role.
What you'll do:
- Handle inbound calls to file new claims and assist customers with existing claim inquiries.
- Gather, review, and enter claim information accurately to ensure timely assignment and setup.
- Manage a queue of administrative tasks and service-level commitments efficiently.
- Review, organise, and upload incoming electronic mail and documents to the correct claim files.
- Prepare standard correspondence, such as acknowledgement letters and claim closure documents.
- Partner closely with claims adjusters to ensure they have complete and accurate information.
Qualifications:
- Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organisation.
- Relevant experience in property and/or liability insurance.
- Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- Close attention to detail and accuracy in data entry and documentation.
- Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.
Remote opportunity: Work from anywhere in the UK to facilitate your work-life balance. Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Claims Handler in Newcastle upon Tyne employer: Redimeer
Join a pioneering insurtech company that champions innovation and customer experience in the insurance sector. With a strong focus on employee growth, we offer a dynamic work culture that embraces flexibility, allowing you to work from anywhere in the UK while providing top-notch equipment to enhance your productivity. As a Claims Handler, you'll play a vital role in transforming the claims process, supported by a team of industry experts dedicated to making meaningful changes in the landscape of insurance.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the insurtech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common claims handler scenarios. Think about how you'd handle customer inquiries or manage documentation. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like Google Workspace and any other software mentioned in the job description. Being comfortable with tech will make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Handler in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Claims Handler. Highlight your experience in customer support and any relevant insurance roles. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and how you can contribute to our innovative team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Use clear, professional language and don’t forget to sprinkle in some empathy!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Redimeer
✨Know Your Stuff
Make sure you understand the ins and outs of the claims process, especially in property and liability insurance. Brush up on common terminology and recent trends in the insurtech space. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Skills
Since this role is all about customer experience, be ready to share examples of how you've handled customer inquiries or resolved issues in the past. Highlight your empathy and professionalism, as these traits are crucial for a Claims Handler.
✨Organisational Wizardry
Prepare to discuss how you manage multiple tasks and stay organised in a fast-paced environment. You might want to bring up specific tools or methods you use to keep track of your workload, as this will demonstrate your ability to handle the administrative side of the job.
✨Tech Savvy is Key
Familiarise yourself with Google Workspace and any other relevant software mentioned in the job description. If you have experience with automation tools or AI in claims processing, make sure to mention that too. Being tech-savvy will give you an edge in this innovative company.
