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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction and driving value through strategic engagement.
- Company: Leading tech company transforming specialty insurance with data and AI.
- Benefits: Collaborative work environment, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the insurance sector.
- Qualifications: Experience in Customer Success or SaaS, with strong commercial acumen.
- Other info: Work with cutting-edge technology in a supportive and inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
My client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform.
The Role & Impact
As a Customer Success Manager, you will manage a portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence.
Key Responsibilities:
- Manage the customer journey from onboarding to renewal.
- Drive value realisation with strategic KPIs and success plans.
- Facilitate workshops to identify challenges and best practices.
- Collaborate with internal teams to ensure delivery excellence.
- Integrate solutions into customers' workflows, promoting adoption.
- Proactively engage to identify risks and growth opportunities.
Skills & Experience:
- A strong background in Customer Success or related roles, with SaaS preferred.
- Knowledge of the insurance sector - ideally specialty or marine insurance lines.
- Strong commercial acumen having managed the full renewal process.
- Experience leading strategic workshops and business reviews.
- Familiarity with Customer Success platforms (e.g., HubSpot).
Why Join?
You’ll be part of a dynamic team dedicated to driving operational efficiency and strengthening underwriting decisions for mid-market insurance clients. The company offers a collaborative and innovative work environment, with 3 days a week in the London office. Joining this rapidly growing industry means working with cutting-edge technology in a supportive culture that values diversity, equity, and inclusion.
If this sounds interesting, please get in touch.
Account Manager in London employer: Redimeer
Contact Detail:
Redimeer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Redimeer. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to Customer Success. Think about how you’d handle onboarding and renewals, and be ready to share your success stories.
✨Tip Number 3
Show off your knowledge of the insurance sector! Brush up on trends and challenges in specialty insurance, so you can impress during discussions with interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate candidates like you.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in Customer Success and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven customer satisfaction or improved processes. This will help us see your potential!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits well with our culture, so don’t be afraid to express your passion for the insurance sector and technology. Be yourself, and we’ll appreciate it!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. We can’t wait to hear from you!
How to prepare for a job interview at Redimeer
✨Know Your Customer Success Metrics
Before the interview, brush up on key performance indicators (KPIs) relevant to customer success. Be ready to discuss how you've tracked and improved these metrics in your previous roles, especially in SaaS environments.
✨Showcase Your Workshop Facilitation Skills
Prepare examples of workshops you've led or participated in. Highlight how you identified challenges and best practices, and be ready to explain your approach to facilitating discussions that drive value for customers.
✨Understand the Insurance Sector
Familiarise yourself with the insurance industry, particularly specialty and marine lines. Being able to speak knowledgeably about industry trends and challenges will demonstrate your commitment and understanding of the role.
✨Collaborate and Communicate
Think of examples where you've successfully collaborated with cross-functional teams. Be prepared to discuss how you ensure delivery excellence and promote solution adoption within customer workflows.
