At a Glance
- Tasks: Lead and transform property claims through innovative technology and operational excellence.
- Company: Fast-growing insurtech company focused on modernising claims services.
- Benefits: Competitive salary, generous benefits, and remote work flexibility.
- Other info: Remote role with opportunities for professional growth and development.
- Why this job: Make a real impact in a dynamic environment while leading high-performing teams.
- Qualifications: 10+ years in property claims management and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking an experienced UK Property Claims Director to lead a growing Property Claims function within a fast‑growing insurtech and claims services business, transforming property claims through technology and modern operating models.
This role provides strategic and operational leadership across claims performance, quality, governance, and people development. You will be accountable for delivering high‑quality outcomes, maintaining strong client and carrier relationships, and driving cost efficiency, leakage reduction, and continuous improvement. This is a senior leadership position for someone who thrives in a fast‑paced, evolving environment and enjoys building scalable, best‑in‑class claims operations.
Key Responsibilities- Operational Leadership & Quality
- Oversee day‑to‑day performance of the Property Claims function, ensuring quality, compliance, and effective reserving practices
- Drive cost control, leakage reduction, subrogation, and continuous improvement initiatives
- Conduct audits, escalated reviews, and KPI performance analysis, implementing corrective actions
- People & Department Leadership
- Lead, coach, and develop managers and teams, embedding a strong performance and feedback culture
- Identify training needs, support succession planning, and deliver performance management and development plans
- Ensure clear communication and effective resource planning
- Hiring & Workforce Management
- Oversee recruitment, onboarding, offboarding, and evolving role design
- Monitor capacity, productivity, and workload distribution, providing hands‑on support where required
- Escalations & Stakeholder Management
- Act as the senior escalation point for complex, high‑value claims and complaints
- Partner with clients, carriers, MGAs, and vendors, attending meetings and driving resolution
- Analyse trends and address process or performance gaps
- Senior leadership experience within UK Property claims, ideally in a TPA or insurer
- Strong technical expertise in claims handling, reserving, cost control, and subrogation
- Proven ability to build and lead high‑performing teams in evolving environments
- Excellent stakeholder, client, and communication skills
- Track record of leading change and quality improvement initiatives
- Minimum Dip CII (or working towards)
- 10+ years’ claims management experience, with a strong Property focus
- 8+ years of people management experience, ideally in a remote or distributed environment
- Confident in using and evolving claims technology and processes
- High standards of integrity, attention to detail, and accountability
A generous benefits package and a competitive salary are offered for the role. This is a remote role, with occasional company or client visits required.
Property Claims Director in Edinburgh employer: Redimeer
As a leading insurtech and claims services business, we pride ourselves on fostering a dynamic work culture that champions innovation and employee development. Our remote working model offers flexibility while ensuring that our team members receive comprehensive support and training to excel in their roles. With a focus on continuous improvement and strong client relationships, we provide an environment where you can thrive and make a meaningful impact in the property claims sector.
StudySmarter Expert Advice🤫
We think this is how you could land Property Claims Director in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the property claims sector and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their approach to technology and claims management, so you can showcase how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Reach out directly to companies you admire, even if they’re not advertising roles. A well-crafted message can open doors and show your enthusiasm for joining their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us in transforming property claims through innovation.
We think you need these skills to ace Property Claims Director in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Claims Director role. Highlight your senior leadership experience and any specific achievements in property claims that align with what we’re looking for.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past roles to show how you’ve driven cost efficiency, improved processes, or led high-performing teams. We want to see how you can bring value to us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your experience makes you the perfect fit. Keep it engaging and relevant to our fast-paced environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Redimeer
✨Know Your Claims Inside Out
Make sure you brush up on your technical expertise in property claims handling, reserving, and cost control. Be ready to discuss specific examples from your past experience that demonstrate your ability to drive quality and efficiency in claims operations.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in leading and developing high-performing teams. Think of instances where you've successfully coached managers or implemented performance management plans, as this will highlight your capability to foster a strong feedback culture.
✨Be Ready for Stakeholder Scenarios
Anticipate questions about how you would handle complex claims and stakeholder relationships. Have examples ready that showcase your communication skills and your ability to resolve issues effectively with clients, carriers, and vendors.
✨Emphasise Continuous Improvement
Discuss your approach to driving continuous improvement initiatives within claims functions. Be prepared to share specific strategies you've used to analyse performance gaps and implement corrective actions, as this aligns with the role's focus on quality governance.
