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- Tasks: Help customers succeed with an AI-powered HR tech platform and manage renewals.
- Company: Join a Series A startup backed by $20 million in VC funding and Y Combinator.
- Benefits: Enjoy hybrid work, equity, 25 days off, health insurance, and a learning budget.
- Why this job: Be part of a dynamic team transforming workplace culture with innovative solutions.
- Qualifications: Experience in customer success, SaaS, and data analysis; passion for HR tech is essential.
- Other info: Earn up to 15% commission on your base salary.
The predicted salary is between 36000 - 60000 £ per year.
My client is a Series A start up who provide an AI-powered HR tech platform. To date, they have raised $20 million in VC funding from some of the biggest names in tech and were part of the Y Combinator program in 2021. Their Customer Success team is responsible for providing exceptional experiences to their customers to ensure they can optimise their time and effort for what's really needed - the employees.
If you truly enjoy working in a start up environment and have prior experience working in a start up/scale up, then this could be for you.
About you:- Genuinely passionate about helping customers and colleagues succeed and thrive, fostering a culture of mutual support and collaboration.
- Commercial acumen and experience managing the entire end to end renewals process.
- Strong background in supporting customers with product adoption in SaaS environments.
- Comfortable working with large data sets, analysing trends, and translating insights into actionable strategies that improve customer outcomes.
- Enjoys discovering each customer’s unique use cases, goals, and challenges, and aligning them with best practices and innovative solutions.
- Thrive in fast-paced, dynamic environments where priorities can shift rapidly, and you bring a solutions-oriented mindset to every challenge.
- Confident collaborating cross-functionally with Sales and Marketing teams to strengthen customer relationships, celebrate milestones, and share success stories that amplify customer advocacy.
- A passion for HR technology and are excited about the possibilities it offers for transforming workplace culture and operations.
In addition there is commission of up to 15% of base salary. This is a hybrid role with 2-3 days a week in their London office. Benefits include meaningful equity, 25 days of paid time off per year plus public holidays, private health and dental insurance plus an L and D budget.
Customer Success Manager (London Area) employer: Redimeer
Contact Detail:
Redimeer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (London Area)
✨Tip Number 1
Familiarise yourself with the latest trends in HR technology and AI. Understanding how these tools can transform workplace culture will not only impress during interviews but also show your genuine passion for the industry.
✨Tip Number 2
Network with professionals in the HR tech space, especially those who have experience in start-ups or scale-ups. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and driven product adoption in previous roles. Tailoring your experiences to align with the company's goals will make you stand out.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to improve customer outcomes. Highlighting your ability to translate insights into actionable strategies will resonate well with the hiring team.
We think you need these skills to ace Customer Success Manager (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in SaaS environments. Emphasise any previous roles in start-ups or scale-ups, showcasing your ability to thrive in dynamic settings.
Craft a Compelling Cover Letter: In your cover letter, express your passion for HR technology and how it can transform workplace culture. Mention specific examples of how you've helped customers succeed and how you align with the company's mission.
Showcase Data Skills: Since the role involves working with large data sets, include examples of how you've analysed trends and translated insights into actionable strategies in past positions. This will demonstrate your analytical capabilities.
Highlight Collaboration Experience: Discuss your experience collaborating with cross-functional teams, especially Sales and Marketing. Provide examples of how these collaborations have strengthened customer relationships and led to successful outcomes.
How to prepare for a job interview at Redimeer
✨Show Your Passion for Customer Success
Make sure to express your genuine enthusiasm for helping customers thrive. Share specific examples from your past experiences where you went above and beyond to support clients, as this aligns perfectly with the company's values.
✨Demonstrate Your Commercial Acumen
Be prepared to discuss your experience managing the end-to-end renewals process. Highlight any strategies you've implemented that improved customer retention or increased revenue, showcasing your understanding of the business side of customer success.
✨Familiarise Yourself with SaaS Metrics
Since the role involves working with large data sets, brush up on key SaaS metrics and how to analyse them. Be ready to discuss how you've used data to drive product adoption and improve customer outcomes in previous roles.
✨Embrace the Start-Up Mindset
Given the fast-paced nature of a start-up, convey your adaptability and solutions-oriented approach. Share instances where you've thrived in dynamic environments and how you handle shifting priorities while maintaining focus on customer needs.
