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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring satisfaction from onboarding to renewal.
- Company: Join a leading tech firm transforming the insurance sector with data and AI.
- Benefits: Enjoy a collaborative work environment with flexible office days and innovative tech.
- Why this job: Be part of a dynamic team making a real impact in the insurance industry.
- Qualifications: Experience in Customer Success or SaaS, ideally within the insurance sector.
- Other info: Work in a culture that values diversity, equity, and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
My client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform.
The Role & Impact
As a Customer Success Manager, you will manage a portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence.
Key Responsibilities:
- Manage the customer journey from onboarding to renewal.
- Drive value realisation with strategic KPIs and success plans.
- Facilitate workshops to identify challenges and best practices.
- Collaborate with internal teams to ensure delivery excellence.
- Integrate solutions into customers\’ workflows, promoting adoption.
- Proactively engage to identify risks and growth opportunities.
Skills & Experience:
- A strong background in Customer Success or related roles, with SaaS preferred.
- Knowledge of the insurance sector – ideally specialty or marine insurance lines.
- Strong commercial acumen having managed the full renewal process.
- Experience leading strategic workshops and business reviews.
- Familiarity with Customer Success platforms (e.g., HubSpot).
Why Join?
You\’ll be part of a dynamic team dedicated to driving operational efficiency and strengthening underwriting decisions for mid-market insurance clients. The company offers a collaborative and innovative work environment, with 3 days a week in the London office. Joining this rapidly growing industry means working with cutting-edge technology in a supportive culture that values diversity, equity, and inclusion.
If this sounds interesting, please get in touch.
Customer Success Manager employer: Redimeer
Contact Detail:
Redimeer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the insurance sector, especially in specialty insurance. Understanding the nuances of this field will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your experience with Customer Success platforms like HubSpot. Be prepared to discuss how you've used these tools to enhance customer engagement and track performance against KPIs in your previous roles.
✨Tip Number 3
Prepare examples of how you've successfully managed customer journeys from onboarding to renewal. Highlight specific strategies you've implemented to drive value realisation and ensure high customer satisfaction.
✨Tip Number 4
Think about how you can facilitate workshops and strategic engagements. Be ready to share your approach to identifying challenges and best practices, as well as how you've collaborated with cross-functional teams to deliver excellence.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or related roles, particularly in SaaS and the insurance sector. Use specific examples that demonstrate your ability to manage customer journeys and drive value realisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with strategic workshops and how you can contribute to enhancing customer engagement and satisfaction.
Highlight Relevant Skills: In your application, emphasise skills such as commercial acumen, familiarity with Customer Success platforms like HubSpot, and your ability to identify risks and growth opportunities for clients.
Showcase Your Achievements: Include quantifiable achievements in your application that demonstrate your success in previous roles. For example, mention how you improved customer satisfaction scores or successfully managed renewals.
How to prepare for a job interview at Redimeer
✨Understand the Company and Its Products
Before your interview, make sure to research the company thoroughly. Understand their innovative platform, how they utilise data and AI in the insurance sector, and what sets them apart from competitors. This knowledge will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in Customer Success or related roles. Highlight specific examples where you've managed customer journeys, driven value realisation, and facilitated workshops. Use metrics to illustrate your impact, such as improvements in customer satisfaction or retention rates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think of situations where you've identified risks or growth opportunities and how you addressed them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Collaboration Skills
Since the role involves working with cross-functional teams, be ready to discuss your collaboration experiences. Share examples of how you've worked with different departments to deliver excellence and integrate solutions into customer workflows. This will show your ability to foster teamwork and drive results.
