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- Tasks: Be the first point of contact for customers and assist with claims processing.
- Company: Join a fast-growing insurtech company revolutionising the claims process with AI.
- Benefits: Work remotely, enjoy flexible hours, and receive top-notch equipment.
- Why this job: Make a real difference in customer experience while working in an innovative environment.
- Qualifications: 2 years in customer support or claims, with strong communication and organisational skills.
- Other info: Dynamic role with opportunities for growth in a supportive team.
The predicted salary is between 15 - 20 £ per hour.
We are looking for a Customer Experience Specialist (UK) to join a fast‑growing insurtech company that uses cutting‑edge AI and automation to simplify and improve claims processes. Founded by industry experts with deep experience in SaaS and digital claims, the business is venture‑backed and focused on automating manual tasks to tackle long‑standing challenges across the claims landscape. This is an opportunity to join an ambitious, evolving environment and play a key role in building a next‑generation TPA. If you’re excited by innovation and driving meaningful change in claims, we’d love to hear from you.
About the role
We’re looking for a highly organised and detail-oriented Customer Experience Specialist to join our insurance contact centre team. In this role, you’ll be the first point of contact for customers reporting new claims. You’ll also assist our team of multi-line adjusters with administrative tasks that help move claims toward resolution. You’ll gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience. Please note that this is an hourly, overtime-eligible role.
What you'll do
- Handle inbound calls to file new claims and assist customers with existing claim inquiries.
- Gather, review, and enter claim information accurately to ensure timely assignment and setup.
- Manage a queue of administrative tasks and service-level commitments efficiently.
- Review, organise, and upload incoming electronic mail and documents to the correct claim files.
- Prepare standard correspondence, such as acknowledgement letters and claim closure documents.
- Partner closely with claims adjusters to ensure they have complete and accurate information.
Qualifications
- Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organisation.
- Relevant experience in property and/or liability insurance.
- Excellent verbal and written communication skills with a focus on empathy and professionalism.
- Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- Close attention to detail and accuracy in data entry and documentation.
- Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.
Remote opportunity: Work from anywhere in the UK to facilitate your work-life balance. Apple laptop, large second monitor, and other quality-of-life equipment you may want.
Customer Experience Specialist employer: Redimeer
Contact Detail:
Redimeer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Experience Specialist, you'll need to convey information clearly and empathetically. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Experience Specialist role. Highlight your customer support and administrative experience, especially in insurance, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for innovation and how you can contribute to improving the claims process. We want to see your personality and enthusiasm come through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team. Let’s get started on this journey together!
How to prepare for a job interview at Redimeer
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the company and its innovative approach to claims processing. Familiarise yourself with their use of AI and automation, as well as the specific role of a Customer Experience Specialist. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your experience in customer support or claims roles, especially within insurance. Be ready to discuss specific examples where you've demonstrated strong organisational skills, attention to detail, and effective communication. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service skills. Think about past experiences where you had to manage multiple tasks or resolve customer issues efficiently. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing claims, or how they measure success in the Customer Experience Specialist role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.