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- Tasks: Manage and resolve customer complaints in motor and property insurance claims.
- Company: Join a fast-growing Insurtech company revolutionising claims processing with AI and automation.
- Benefits: Enjoy remote work flexibility, health insurance, and paid industry qualifications.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Experience in handling complaints, preferably in insurance, with strong communication skills required.
- Other info: This is a fully remote role, mainly for UK-based applicants.
The predicted salary is between 36000 - 60000 £ per year.
My client are a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.
The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. They will also liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.
Required Experience
- Proven experience in handling complaints, preferably in the insurance industry
- Familiarity with regulatory requirements and compliance in the insurance industry
- Strong understanding of motor and property insurance claims
- Exceptional communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work under pressure and meet tight deadlines
- Attention to detail and high level of accuracy
- Proficiency in using relevant software and technology
In the role you will be doing the following:
- Complaint Management: Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication throughout the process.
- Investigation: Investigate and assess the validity of complaints by reviewing relevant documents, policies, and claim details to gather all necessary information.
- Internal Liaison: Liaise with internal departments, such as claims adjusters/leaders, product developers, Quality Assurance, and Compliance teams, to gather additional information and resolve complaints effectively.
- Thorough Investigation: Conduct thorough investigations into complaints, including reviewing claim files, policy documents, correspondence, and any other relevant materials.
- Customer Communication: Communicate with customers and relevant parties involved in the claim to understand their concerns fully and provide updates on the complaint resolution process.
- Regulatory Compliance: Work closely with the claims team to ensure that all complaints are addressed promptly and in compliance with regulatory requirements.
- Root Cause Analysis: Conduct root cause analysis to identify trends and underlying issues in complaints, and report findings to provide actionable insights to business teams.
- Continuous Improvement: Collaborate with other teams to strengthen their processes, aiming to deliver high levels of customer satisfaction and maintain the company's reputation.
Benefits include a generous health-insurance package, Industry Qualifications paid by the company (after a qualifying period), work from anywhere to facilitate your work-life balance and a quality work from home set up. This is a fully remote role with a requirement to be predominantly based in the UK.
Contact Detail:
Redimeer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Complaints Handler
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation within the insurance sector. Understanding how these technologies are revolutionising claims processing will not only impress us but also show your commitment to staying ahead in the industry.
✨Tip Number 2
Brush up on your knowledge of motor and property insurance claims. Being well-versed in these areas will help you demonstrate your expertise during discussions and interviews, making you a more attractive candidate for the role.
✨Tip Number 3
Prepare examples of how you've successfully handled complaints in the past. Highlighting your problem-solving skills and ability to work under pressure will showcase your suitability for managing customer complaints effectively.
✨Tip Number 4
Network with professionals in the insurance industry, especially those who have experience in complaints handling. Engaging with others can provide valuable insights and potentially lead to referrals that could enhance your chances of landing the job with us.
We think you need these skills to ace Claims Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints, particularly within the insurance industry. Emphasise your familiarity with regulatory requirements and your analytical skills, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about improving customer experiences in the insurance sector. Mention specific examples of how you've successfully resolved complaints in the past and how you can contribute to the company's mission.
Showcase Relevant Skills: When detailing your experience, focus on your communication and interpersonal skills. Provide examples of how you've effectively liaised with different departments to resolve issues, as this is a key part of the role.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've been involved in that aimed at improving processes or customer satisfaction. This shows your proactive approach and aligns with the company's goal of continuous improvement.
How to prepare for a job interview at Redimeer
✨Know Your Stuff
Make sure you have a solid understanding of motor and property insurance claims. Brush up on relevant regulations and compliance requirements in the insurance industry, as this knowledge will be crucial during your interview.
✨Showcase Your Communication Skills
As a Claims Complaints Handler, exceptional communication is key. Prepare to demonstrate your ability to handle difficult conversations and explain complex information clearly. Consider sharing examples from your past experiences where you successfully resolved complaints.
✨Prepare for Root Cause Analysis Questions
Expect questions that assess your analytical skills and problem-solving abilities. Be ready to discuss how you would conduct root cause analysis on complaints and provide actionable insights. Think of specific instances where you've identified trends or underlying issues in previous roles.
✨Emphasise Team Collaboration
This role involves liaising with various internal departments. Highlight your experience working collaboratively with teams such as claims adjusters, product developers, and compliance teams. Share examples of how you’ve worked together to resolve issues effectively.
