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- Tasks: Manage and resolve customer complaints in motor and property insurance claims.
- Company: Join a fast-growing Insurtech company revolutionising claims processing with AI and automation.
- Benefits: Enjoy remote work flexibility, health insurance, and paid industry qualifications.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Experience in handling complaints, preferably in insurance, with strong communication skills required.
- Other info: This is a fully remote role, mainly for UK residents.
The predicted salary is between 36000 - 60000 £ per year.
My client are a rapidly growing Insurtech company, backed by leading venture capital, focused on revolutionising claims processing through cutting-edge AI and automation. Founded by industry veterans, they are committed to bringing efficiency and simplicity to the insurance sector.
The Complaints Handler will play a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. They will also liaise with the Financial Ombudsman Service as needed. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.
Required Experience
- Proven experience in handling complaints, preferably in the insurance industry
- Familiarity with regulatory requirements and compliance in the insurance industry
- Strong understanding of motor and property insurance claims
- Exceptional communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work under pressure and meet tight deadlines
- Attention to detail and high level of accuracy
- Proficiency in using relevant software and technology
In the role you will be doing the following:
- Complaint Management: Handle customer complaints regarding motor and property insurance claims, ensuring timely and professional communication throughout the process.
- Investigation: Investigate and assess the validity of complaints by reviewing relevant documents, policies, and claim details to gather all necessary information.
- Internal Liaison: Liaise with internal departments, such as claims adjusters/leaders, product developers, Quality Assurance, and Compliance teams, to gather additional information and resolve complaints effectively.
- Thorough Investigation: Conduct thorough investigations into complaints, including reviewing claim files, policy documents, correspondence, and any other relevant materials.
- Customer Communication: Communicate with customers and relevant parties involved in the claim to understand their concerns fully and provide updates on the complaint resolution process.
- Regulatory Compliance: Work closely with the claims team to ensure that all complaints are addressed promptly and in compliance with regulatory requirements.
- Root Cause Analysis: Conduct root cause analysis to identify trends and underlying issues in complaints, and report findings to provide actionable insights to business teams.
- Continuous Improvement: Collaborate with other teams to strengthen their processes, aiming to deliver high levels of customer satisfaction and maintain the company's reputation.
Benefits include a generous health-insurance package, Industry Qualifications paid by the company (after a qualifying period), work from anywhere to facilitate your work-life balance and a quality work from home set up. This is a fully remote role with a requirement to be predominantly based in the UK.
Claims Complaints Handler employer: Redimeer
Contact Detail:
Redimeer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Complaints Handler
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation within the insurance sector. Understanding how these technologies are transforming claims processing will not only impress us but also show your commitment to staying ahead in the industry.
✨Tip Number 2
Brush up on your knowledge of motor and property insurance claims, as well as the regulatory requirements that govern them. This will help you demonstrate your expertise during any discussions or interviews, making you a more attractive candidate.
✨Tip Number 3
Prepare examples from your past experience where you've successfully handled complaints, particularly in high-pressure situations. Being able to articulate your problem-solving skills and attention to detail will set you apart from other applicants.
✨Tip Number 4
Network with professionals in the insurance industry, especially those who have experience in complaints handling. Engaging with others can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Claims Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints, particularly within the insurance industry. Emphasise your familiarity with regulatory requirements and any specific software you have used.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about improving customer experiences in the insurance sector. Mention your analytical skills and how they can contribute to root cause analysis and continuous improvement.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application of how you've effectively communicated with customers and internal teams to resolve complaints.
Highlight Problem-Solving Abilities: Include specific instances where you've successfully resolved complex complaints or issues under pressure. This will demonstrate your ability to meet tight deadlines while maintaining attention to detail.
How to prepare for a job interview at Redimeer
✨Showcase Your Complaint Handling Experience
Be prepared to discuss your previous experience in handling complaints, especially within the insurance sector. Highlight specific examples where you successfully resolved issues and improved customer satisfaction.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory landscape of the insurance industry. Be ready to explain how you ensure compliance in your work and how it impacts customer interactions.
✨Demonstrate Analytical Skills
Prepare to discuss your analytical approach to problem-solving. Share examples of how you've conducted root cause analysis in past roles and the insights you derived from those investigations.
✨Communicate Effectively
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be ready to demonstrate your interpersonal skills through role-play scenarios or by discussing past experiences.
