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- Tasks: Manage client accounts and drive positive customer engagement in the insurance sector.
- Company: Join a cutting-edge InsurTech transforming the insurance experience with AI and automation.
- Benefits: Enjoy remote work flexibility, health insurance, pension contributions, and industry qualifications paid for.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a growing industry.
- Qualifications: Experience in UK insurance, strong relationship management skills, and a passion for claims are essential.
- Other info: Work with a small, ambitious team and receive top-notch equipment to enhance your productivity.
The predicted salary is between 36000 - 60000 £ per year.
My client is a Series A InsurTech and a digital-native TPA who use automation technology and AI to bring speed, advanced data science, and simplicity to the experience of consumers, insurance adjusters, and carriers. As an Account Manager, you will be an integral part of the approach to client service - working closely with the claims, operations, analytics and technology teams to drive positive customer engagement and identify opportunities to win business.
For this role, you will need to have experience managing accounts in the UK general insurance market, with a strong preference for relevant claims knowledge. The role will involve:
- Establish and prepare data-driven reporting for clients, such as Monthly and Quarterly Customer stewardship meetings where appropriate
- Serve as the main relationship liaison with customers in the UK, quickly building trust and identifying opportunities for continual improvement
- Ensure strong customer satisfaction by leveraging effective and proactive relationship management
- Help in responding to and preparing for RFPs / RFIs from prospective clients
- Serve as voice of the customer and provide valuable insights to the operations and technology teams to ensure continual improvement and optimisation of outcomes
- Support the onboarding of new customers working closely with claims operations and technology teams
Requirements
- Strong experience in the UK insurance industry in an Account Executive function or claims team
- Degree and/or ACII qualification
- Proven ability to manage relationships with high value customers and communicate with both technical and non-technical audiences alike
- Able to work in a small team with big growth ambitions
- Exceptional communication and interpersonal skills
- A passion for claims or insurance
Benefits
- Generous health-insurance package
- Pension plan with employer contributions
- Competitive holiday / leave policy in addition to bank holidays
- Industry Qualifications paid by the company (after a qualifying period)
- Work from anywhere to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment
Account Manager employer: Redimeer
Contact Detail:
Redimeer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the InsurTech space. Understanding how automation and AI are transforming the industry will help you engage more effectively with potential clients and demonstrate your knowledge during conversations.
✨Tip Number 2
Network with professionals in the UK general insurance market. Attend industry events, webinars, or join relevant online forums to connect with others in the field. Building relationships can lead to valuable insights and potential referrals for the Account Manager role.
✨Tip Number 3
Prepare to discuss your experience with data-driven reporting and customer relationship management. Be ready to share specific examples of how you've successfully managed accounts and improved customer satisfaction in previous roles.
✨Tip Number 4
Showcase your passion for claims and insurance during interviews. Employers appreciate candidates who are genuinely interested in the industry, so be prepared to discuss what excites you about working in this field and how you can contribute to their growth.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the UK general insurance market, particularly any roles related to account management or claims. Use specific examples that demonstrate your ability to manage high-value customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the insurance industry and your understanding of how automation and AI can enhance client service. Mention your relevant qualifications and how they align with the company's goals.
Showcase Your Communication Skills: Since exceptional communication is key for this role, consider including examples in your application that showcase your ability to communicate effectively with both technical and non-technical audiences.
Highlight Data-Driven Experience: Emphasise any experience you have with data-driven reporting or analytics. Mention specific tools or methodologies you've used to prepare reports or improve customer engagement, as this aligns with the responsibilities of the role.
How to prepare for a job interview at Redimeer
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of the UK general insurance market, especially claims processes. Being able to discuss specific examples from your experience will show that you understand the industry and can bring valuable insights to the table.
✨Build Rapport Quickly
As an Account Manager, relationship management is key. Practice how you can quickly build trust with clients. Think of ways to demonstrate your interpersonal skills during the interview, perhaps by sharing a story where you successfully managed a client relationship.
✨Prepare for Data-Driven Discussions
Since the role involves preparing data-driven reports, be ready to discuss your experience with analytics and reporting. Bring examples of how you've used data to drive customer satisfaction or improve processes in previous roles.
✨Show Your Team Spirit
This position requires working closely with various teams. Be prepared to talk about your experience in collaborative environments. Highlight any instances where you contributed to team success or helped onboard new clients, as this will resonate well with the company's growth ambitions.
