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- Tasks: Manage client accounts and drive positive customer engagement in the insurance sector.
- Company: Join a cutting-edge InsurTech transforming the insurance experience with AI and automation.
- Benefits: Enjoy remote work flexibility, health insurance, pension contributions, and industry qualifications paid for.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a growing industry.
- Qualifications: Experience in UK insurance, strong relationship management skills, and a passion for claims are essential.
- Other info: Work with a small, ambitious team and receive top-notch equipment to enhance your productivity.
The predicted salary is between 36000 - 60000 £ per year.
My client is a Series A InsurTech and a digital-native TPA who use automation technology and AI to bring speed, advanced data science, and simplicity to the experience of consumers, insurance adjusters, and carriers. As an Account Manager, you will be an integral part of the approach to client service - working closely with the claims, operations, analytics and technology teams to drive positive customer engagement and identify opportunities to win business.
For this role, you will need to have experience managing accounts in the UK general insurance market, with a strong preference for relevant claims knowledge. The role will involve:
- Establish and prepare data-driven reporting for clients, such as Monthly and Quarterly Customer stewardship meetings where appropriate
- Serve as the main relationship liaison with customers in the UK, quickly building trust and identifying opportunities for continual improvement
- Ensure strong customer satisfaction by leveraging effective and proactive relationship management
- Help in responding to and preparing for RFPs / RFIs from prospective clients
- Serve as voice of the customer and provide valuable insights to the operations and technology teams to ensure continual improvement and optimisation of outcomes
- Support the onboarding of new customers working closely with claims operations and technology teams
Requirements
- Strong experience in the UK insurance industry in an Account Executive function or claims team
- Degree and/or ACII qualification
- Proven ability to manage relationships with high value customers and communicate with both technical and non-technical audiences alike
- Able to work in a small team with big growth ambitions
- Exceptional communication and interpersonal skills
- A passion for claims or insurance
Benefits
- Generous health-insurance package
- Pension plan with employer contributions
- Competitive holiday / leave policy in addition to bank holidays
- Industry Qualifications paid by the company (after a qualifying period)
- Work from anywhere to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment
Account Manager employer: Redimeer
Contact Detail:
Redimeer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the InsurTech space. Understanding how automation and AI are transforming the industry will help you engage more effectively with potential clients and demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the UK general insurance market. Attend industry events, webinars, or join relevant online forums to connect with others in the field. Building relationships can lead to valuable insights and potential referrals for the Account Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your experience with data-driven reporting and how it has positively impacted customer satisfaction, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your passion for claims and insurance during your interactions. Whether it's through conversations or networking, expressing genuine enthusiasm for the industry can set you apart and make a lasting impression on potential employers.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the UK general insurance market, particularly any roles related to account management or claims. Use specific examples that demonstrate your ability to manage high-value customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the insurance industry and your understanding of how automation and AI can enhance client service. Mention your relevant qualifications and how they align with the company's goals.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application that illustrate your ability to communicate effectively with both technical and non-technical audiences. This could be through previous job experiences or specific projects.
Highlight Data-Driven Approach: Emphasise your experience with data-driven reporting and how you've used insights to improve customer satisfaction in past roles. Mention any specific tools or methodologies you are familiar with that relate to analytics and reporting.
How to prepare for a job interview at Redimeer
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of the UK general insurance market, especially claims. Being able to discuss relevant trends and challenges will show that you're not just familiar with the industry but also passionate about it.
✨Build Rapport Quickly
As an Account Manager, relationship management is key. Practice how you can quickly build trust with clients. Think of examples from your past experiences where you've successfully managed client relationships and be ready to share them.
✨Data-Driven Mindset
Since the role involves preparing data-driven reports, be prepared to discuss how you've used data in previous roles. Bring examples of how you've leveraged analytics to improve customer satisfaction or drive business opportunities.
✨Prepare for RFPs/RFIs
Understand the process of responding to Requests for Proposals (RFPs) and Requests for Information (RFIs). Be ready to discuss any experience you have in this area, as well as your approach to crafting compelling responses that highlight your company's strengths.
