At a Glance
- Tasks: Lead a transformation of cloud operations into a world-class NOC and SRE organisation.
- Company: RedHolt, a forward-thinking tech company focused on customer success.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape global operations.
- Other info: Join a dynamic team and influence the future of cloud reliability.
- Why this job: Make a significant impact on customer experience and drive innovation in cloud services.
- Qualifications: Proven leadership in cloud operations and a passion for customer service excellence.
The predicted salary is between 70000 - 90000 £ per year.
RedHolt is seeking a Director of Customer Service Operations to lead a major transformation of its cloud operations into a world-class NOC + SRE organisation. You will report to the C-suite and shape the operating model for global reliability and customer success. You will own end-to-end customer production experience across the cloud estate, leading a ~40-person team spanning support, deployment, service reliability, and technical operations.
We think you need these skills to ace Director of Global Cloud Ops & Service Reliability
Leadership Skills
Cloud Operations Management
Service Reliability Engineering (SRE)
Network Operations Centre (NOC) Management
Customer Service Excellence
Team Management
Operational Transformation
