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- Tasks: Provide top-notch support and troubleshooting for our innovative database tools.
- Company: Join a leading software company in the heart of Cambridge.
- Benefits: Enjoy a hybrid work model, competitive salary, and great career growth.
- Why this job: Be the voice for customers and shape the future of our products.
- Qualifications: Experience in tech support and a passion for helping others.
- Other info: Collaborative environment with opportunities to influence product development.
The predicted salary is between 35000 - 45000 £ per year.
A leading software company in Cambridge is looking for a Product Support Engineer. You will be the first contact for customers seeking assistance with tools, providing troubleshooting and guidance. Collaborate closely with various teams to ensure customer insights influence future developments.
An ideal candidate has experience in a technical environment and a passion for customer service, with knowledge of Windows/Linux systems. A hybrid working model is offered with a salary range of £35,000 - £45,000.
Hybrid Product Support Engineer - Elevate Database Tools in Cambridge employer: Redgate
Contact Detail:
Redgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Product Support Engineer - Elevate Database Tools in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting, we should be ready to demonstrate our problem-solving abilities with real-world examples.
✨Tip Number 3
Show off your passion for customer service! During interviews, share stories that highlight how we've gone above and beyond to help customers. This will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Hybrid Product Support Engineer - Elevate Database Tools in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical environments and customer service. We want to see how your skills align with the role of a Product Support Engineer, so don’t hold back on showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background in Windows/Linux systems makes you a great fit for our team. Let us know what excites you about this role!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions, so share those stories that highlight your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Redgate
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux systems. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your technical expertise and problem-solving skills.
✨Show Your Customer Service Passion
Since the role involves direct customer interaction, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with empathy and professionalism.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. This will help you tailor your answers to align with what they’re looking for in a candidate. It also shows that you’re genuinely interested in being part of their team.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their product development process or how customer feedback is integrated into future updates. It demonstrates your enthusiasm for the role and your proactive mindset.
