At a Glance
- Tasks: Be the go-to person for IT support, solving issues and helping others thrive.
- Company: Join Redgate, a collaborative tech company focused on innovation and trust.
- Benefits: Enjoy a competitive salary, wellbeing allowance, and generous paid time off.
- Other info: Great opportunities for learning, development, and career progression in a supportive environment.
- Why this job: Make a real impact by resolving IT issues and improving team efficiency.
- Qualifications: Experience with Microsoft tools, strong problem-solving skills, and clear communication.
The predicted salary is between 28000 - 35000 £ per year.
Everyone at Redgate relies on IT that just works, and when it doesn't, they rely on fast, friendly support to put things right. This role exists to be the first point of contact for IT issues across our offices, resolving what you can at first line and making sure everything else reaches the right team quickly.
About Redgate
Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organizations depend on, a space that is only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.
AI at Redgate
By 2028, Redgate will operate as an expert-plus-agent company, domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting. Our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one.
Why join our Technical Operations team?
There's real scope to grow your skills and impact, with clear pathways and support. We value sustainable delivery, good ways of working and time to improve how we build.
About The Role
- You’ll be the first point of contact for anyone at Redgate with an IT question or issue, whether they're in our Cambridge office or one of our offices around the world.
- You’ll triage, log, and resolve incidents and requests, escalating to the Service Desk Engineers, Infrastructure team, or Security when needed.
- You’ll help onboard new starters, configure end user devices, and keep our IT equipment and documentation up to date.
- You’ll work closely with the wider Technical Operations team, sharing what you learn and helping improve how we support the business.
- You’ll have the chance to spot patterns and trends in the issues you see, and use that insight to help prevent problems before they happen.
What Makes You a Great Fit
- Experience using Microsoft operating systems and applications, including M365 productivity tools such as Word and Excel.
- Strong analytical and problem solving skills, with the ability to troubleshoot creatively and pay close attention to detail.
- Clear communication skills, with the ability to explain technical concepts to a non-technical audience.
- Ability to manage multiple tasks at once and stay effective under pressure.
- A genuine interest in learning and using new technology, and confidence suggesting ideas to improve how we work.
What We Offer
- Salary range: £28,000 to £35,000.
- Monthly wellbeing allowance and generous paid time off.
- Genuine investment in learning, development, and career progression.
- Private health insurance.
Belonging at Redgate
We believe that people do their best work in an environment built on respect, fairness, and trust, and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values.
Service Desk Analyst in Cambridge employer: Redgate Software
Redgate Software is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the vibrant city of Cambridge. With a strong focus on employee growth, we offer opportunities for professional development and the chance to work on cutting-edge AI initiatives, all while maintaining a flexible hybrid working environment that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Redgate Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Redgate Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Redgate Software:Your cover letter is your chance to shine! Tell us why you want to work at Redgate Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Redgate Software!
How to prepare for a job interview at Redgate Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
