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For Companies At a Glance
- Tasks: Provide technical support, troubleshoot issues, and create knowledge-base articles.
- Company: Leading software company in Cambridge with a focus on innovation.
- Benefits: Competitive salary, flexible working model, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customer experience.
- Qualifications: Experience in a technical environment and strong customer service skills.
- Other info: Collaborate with product and engineering teams in a supportive atmosphere.
The predicted salary is between 35000 - 45000 £ per year.
A leading software company in Cambridge seeks a Product Support Engineer to provide technical support to customers. This role involves troubleshooting issues across various environments, collaborating with product and engineering teams, and creating knowledge-base articles.
Ideal candidates will have:
- Experience in a technical environment
- Strong customer service skills
- An understanding of Windows and Linux systems
The position offers a competitive salary of £35,000 – £45,000 and a flexible working model.
Product Support Engineer: Data Tools & DevOps in Cambridge employer: Redgate Software
Contact Detail:
Redgate Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer: Data Tools & DevOps in Cambridge
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. The more connections we make, the better our chances of landing that Product Support Engineer role.
✨Tip Number 2
Show off your troubleshooting skills! Prepare for interviews by practising common technical problems and how you’d solve them. We want to demonstrate our expertise in both Windows and Linux systems.
✨Tip Number 3
Don’t forget about the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation. It keeps us on their radar and shows our enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our approach to highlight our customer service skills and technical experience directly related to the job.
We think you need these skills to ace Product Support Engineer: Data Tools & DevOps in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical environments and customer service. We want to see how your skills align with the role of a Product Support Engineer, so don’t hold back on showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in Windows and Linux systems makes you a great fit. We love seeing personality, so let us know what excites you about joining our team!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully troubleshot issues or collaborated with teams to resolve problems. We’re looking for candidates who can think on their feet and provide top-notch support to our customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Redgate Software
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and Linux systems. Be prepared to discuss troubleshooting methods and share examples of how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
This role is all about supporting customers, so think of specific instances where you've gone above and beyond to help someone. Highlight your communication skills and how you handle difficult situations with grace.
✨Collaborate Like a Pro
Since you'll be working closely with product and engineering teams, be ready to talk about your experience in collaborative environments. Share examples of how you've worked with others to solve problems or improve processes.
✨Prepare Knowledge-Base Articles
Creating knowledge-base articles is part of the job, so consider preparing a sample article or two on common issues you've encountered. This will show your proactive approach and understanding of the importance of documentation.
