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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for customers using our software tools.
- Company: Join Redgate, a leader in simplifying database management for IT professionals.
- Benefits: Enjoy a competitive salary, flexible working, and a comprehensive benefits package.
- Why this job: Make a real impact by helping customers and shaping future product development.
- Qualifications: Experience in a technical environment and a passion for customer service.
- Other info: Be part of a diverse team that values growth and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
Redgate creates simple software to help data professionals get the most value out of any database. Our solutions solve complex database management challenges across the DevOps lifecycle, making life easier for IT leaders, development, and operations teams by increasing efficiency, reducing errors, and protecting business-critical data.
As a Product Support Engineer, you’ll be the first point of contact for customers who need help with our tools. You’ll troubleshoot issues, provide clear guidance, and collaborate with Product, Engineering, and Customer Success teams to ensure customer feedback shapes future product development. This is a role where you’ll grow your technical skills, build strong relationships with customers, and make a direct impact on how Redgate delivers world-class support.
What You’ll Do
- Provide technical support via email, phone, and chat
- Run remote screen-share sessions to diagnose and resolve issues
- Work closely with Product and Engineering to feed customer insights into future releases
- Write knowledgebase articles and blogs to help customers get the most out of our tools
- Support colleagues by explaining technical concepts clearly and simply
- Troubleshoot issues across Windows and Linux environments, networking, and databases
About You
You’ll thrive in this role if you:
- Have experience working in a technical environment or service desk
- Enjoy learning and explaining tricky technical concepts
- Are passionate about delivering outstanding customer service
- Have a good understanding of Windows and Linux permissions, networking, and troubleshooting
- Are commercially minded, balancing technical excellence with business outcomes
- Are self-motivated, collaborative, and enthusiastic about problem-solving
Bonus points if you:
- Have experience with SQL Server, Postgres, MongoDB, or MySQL
- Know your way around web servers (IIS, Apache) or Windows Server setups
- Have scripting or programming knowledge
- Understand DevOps principles or AI technologies
What We Offer
At Redgate, you’ll join a supportive, values-led culture where people are the driving force behind our success. We offer a salary of £35,000 - £45,000, a flexible-hybrid working model, and a great benefits package.
Why join us?
At Redgate, we believe supporting and empowering our people is key to our success. We create an environment where you can thrive in your career and enjoy every moment of your journey with us. Benefits include competitive salary, comprehensive health coverage, monthly wellbeing allowance, flexible working arrangements, generous paid time off, employee assistance program, community and social events.
Redgate has adopted a flexible-hybrid model. This means that people will work flexibly with a blend of remote (home) and co-located (office) work, with teams having the flexibility to decide which location best suits the outcomes they need to deliver.
Our diversity, equity, inclusion & belonging commitments
We believe diverse teams are better at solving problems and fostering a creative culture. We aim to offer a workplace where everyone feels a sense of belonging and can thrive.
- Recruitment & retention: hiring and retaining diverse talent.
- Authenticity & belonging: promoting inclusive language and behaviours.
- Growth: supporting personal and professional development.
We support DEIB through our inclusion forum (Belong at Redgate) and regular DEIB events. Redgate is an equal opportunity employer, welcoming applications from all backgrounds. If you need accommodation, please let us know via our application process or email careers@red-gate.com.
While we outline the qualities we typically seek, we recognise that you may possess additional attributes and skills that could make you an excellent fit for our team. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Product Support Engineer in Cambridge employer: Redgate Software
Contact Detail:
Redgate Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Redgate's products and culture so you can speak confidently about how you can contribute. This shows you're genuinely interested and helps you stand out in interviews.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing technical support, brush up on common issues related to Windows, Linux, and databases. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Network with current employees or join relevant online communities. Engaging with people who work at Redgate can give you insider tips and help you understand what they value in a Product Support Engineer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the Redgate family.
We think you need these skills to ace Product Support Engineer in Cambridge
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical experience in your application. We want to see how you've tackled tricky problems before, especially in environments like Windows and Linux. Don't hold back on showcasing your knowledge of databases and networking!
Tailor Your Application: Take a moment to customise your application for the Product Support Engineer role. Mention specific tools or technologies from the job description that you’re familiar with. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language to explain your experiences and skills. We appreciate applicants who can communicate complex ideas simply, just like we do when supporting our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to be part of the Redgate family!
How to prepare for a job interview at Redgate Software
✨Know Your Tech Inside Out
As a Product Support Engineer, you'll need to be comfortable with technical concepts. Brush up on your knowledge of Windows and Linux environments, networking, and databases. Familiarise yourself with SQL Server, Postgres, MongoDB, or MySQL, as these could come up during your interview.
✨Showcase Your Customer Service Skills
This role is all about helping customers, so be ready to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to solve a problem or explain a tricky concept clearly. This will demonstrate your passion for delivering outstanding support.
✨Prepare for Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice troubleshooting common issues you might encounter in a support role. Being able to articulate your thought process while solving a problem will show your analytical skills and how you approach challenges.
✨Engage with Redgate's Culture
Research Redgate's values and culture before your interview. Be prepared to discuss how you align with their commitment to diversity, equity, inclusion, and belonging. Showing that you understand and appreciate their culture can set you apart from other candidates.
