At a Glance
- Tasks: Provide IT support, troubleshoot issues, and improve processes in a dynamic environment.
- Company: Join Redgate Software, a collaborative tech company focused on innovation.
- Benefits: Competitive salary, hybrid working, wellbeing allowance, and career development opportunities.
- Other info: Be part of a diverse team that values respect, fairness, and trust.
- Why this job: Make a real impact by supporting technology that helps everyone do their best work.
- Qualifications: Experience in IT support, strong problem-solving skills, and familiarity with Microsoft environments.
The predicted salary is between 35000 - 40000 £ per year.
hackajob is collaborating with Redgate Software to connect them with exceptional professionals for this role. Read the complete job description below.
At a glance:
- Location: Cambridge
- In-office expectation: 3 days per week
- Employment type: Permanent
- Salary: £35,000-£40,000
Why this role exists:
Redgate's people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you'll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work. It's a role with real ownership: you'll resolve issues, spot patterns, improve processes, and contribute to wider infrastructure projects. If you care about delivering excellent support and want to grow your technical skills in a thoughtful, collaborative environment, this is a great fit.
About Redgate:
Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that's only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.
Why join our engineering team?
- Real technical variety - New starter onboarding, hardware deployment, infrastructure troubleshooting, service automation, and project work - you're doing actual technical work, not just processing tickets.
- A team that listens to you - Work in a focused team where your ideas for improvement are actively sought, and there's space to develop real technical depth.
About the role:
This is a hands-on technical support role with variety, impact, and room to grow. You'll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure. But it's more than a ticket queue: you'll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate.
- First point of contact for IT issues across the business, with a focus on first-touch resolution
- Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment
- Identifying recurring themes and proposing process improvements to the Technical Operations team
- Contributing to infrastructure projects and new starter onboarding
- Maintaining accurate asset records and support documentation
What makes you a great fit:
- Experience in a similar IT support role, with strong analytical and problem-solving skills
- Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory
- Familiarity with an ITSM platform such as Halo, Zendesk, or similar
- Clear communicator who can explain technical concepts to non-technical colleagues
- Someone who takes initiative, spots opportunities to improve, and follows through
What we offer:
- Salary range: £35,000-£40,000
- Hybrid working, home and Cambridge office
- Monthly wellbeing allowance and generous paid time off
- Genuine investment in learning, development, and career progression
- Private health insurance
- Full benefits details available on our website
What happens next:
- Your application will be reviewed by a person; we don't use AI or automated tools to assess applications. Every profile is read by one of our Talent Partners.
- You'll hear back within a few days, whether it's a next step or a no, we aim to respond promptly so you're not left wondering.
- Our interview process is straightforward and consistent, you'll find more detail on our typical hiring process below, so you know what's coming and why.
Belonging at Redgate:
We believe that people do their best work in an environment built on respect, fairness, and trust and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values. You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate page.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer - Remote & Office in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Redgate Software values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Redgate Software might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Redgate Software!
✨Direct Apply to Redgate Software
Let's not forget to apply directly through the Redgate Software website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Engineer - Remote & Office in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Redgate Software.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Redgate Software. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Redgate Software
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
