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For Companies At a Glance
- Tasks: Support customer relationships and handle queries in a dynamic environment.
- Company: Join a leading supplier of fresh produce known for quality and service.
- Benefits: Enjoy a hands-on role with opportunities for growth and development.
- Why this job: Be part of a progressive team that values excellence and innovation.
- Qualifications: Ideal candidates have fresh produce knowledge and strong problem-solving skills.
- Other info: This role involves balancing multiple demands and making key decisions independently.
Working with an industry leading supplier of fresh produce, our client is a dynamic and customer focused business that pride themselves on delivering superb quality and outstanding service to all their customers. Due to continued on-going developments, there is now a vacancy for a premium-retail facing Customer Technical Manager. The successful candidate will be part of the Technical team located in West Sussex.
The Job
The purpose of this role is to support the business in ensuring the relationship between our client and their retail customers remains positive and the partnership is strengthened further. You will be first point of call for all customer queries.
The Person
- A self starter ideally with fresh produce or horticultural knowledge.
- Enjoy working to high standards and getting things right.
- Passionate about challenge and debate in achieving excellence.
- Passionate about learning and identifying new opportunities.
- Happy to take responsibility for issues that have implications on brand values.
- Dealing with crisis situations.
- Requirement to take key decisions in isolation.
- Balancing a hands on role, extensive periods away from office, managing/developing a customer and interacting with other colleagues.
- Handling a number of conflicting demands from different sources at the same time.
If you have the knowledge, determination and the necessary experience of dealing with leading retailers and have an appetite to be part of a progressive business, call us today for more information.
Customer Technical Manager employer: Redfox Executive Selection Ltd
Contact Detail:
Redfox Executive Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager
✨Tip Number 1
Familiarise yourself with the fresh produce industry and current trends. Understanding the market dynamics will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the horticultural sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer queries or crisis situations in the past. This will showcase your problem-solving skills and ability to maintain strong relationships under pressure.
✨Tip Number 4
Research the company’s values and recent developments. Being able to articulate how your personal values align with theirs will make a strong impression and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Customer Technical Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Customer Technical Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience you have in fresh produce or horticulture, as well as your ability to manage customer relationships. Use specific examples to demonstrate your problem-solving skills and how you've handled crisis situations in the past.
Showcase Your Passion: In your cover letter, express your passion for the industry and your commitment to delivering high standards. Mention any relevant achievements that showcase your dedication to excellence and your proactive approach to learning and development.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Redfox Executive Selection Ltd
✨Show Your Passion for Fresh Produce
Make sure to express your enthusiasm for the fresh produce industry during the interview. Share any relevant experiences or knowledge you have about horticulture, as this will demonstrate your commitment and understanding of the field.
✨Prepare for Customer Queries
Since you'll be the first point of contact for customer queries, think about common issues that might arise in the role. Prepare examples of how you've successfully handled similar situations in the past, showcasing your problem-solving skills and customer service focus.
✨Demonstrate Decision-Making Skills
The role requires making key decisions independently, so be ready to discuss instances where you've had to make tough choices. Highlight your ability to balance multiple demands and how you prioritise tasks effectively under pressure.
✨Emphasise Your Teamwork Abilities
While the role involves a hands-on approach, it's also important to show that you can collaborate with colleagues. Share examples of how you've worked with teams to achieve common goals, especially in high-pressure situations.
