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For Companies At a Glance
- Tasks: Champion technical excellence and build trusted partnerships with retail customers.
- Company: Fast-growing fresh produce business focused on quality and innovation.
- Benefits: Empowered decision-making, collaborative environment, and opportunities for improvement.
- Why this job: Make a measurable impact in a progressive organisation while driving customer partnerships.
- Qualifications: Strong technical background in fresh produce and excellent communication skills.
- Other info: Dynamic role with scope for strategic thinking and hands-on quality management.
The predicted salary is between 36000 - 60000 £ per year.
An ambitious and fast-growing fresh produce business is seeking a dynamic Customer Technical Manager to champion technical excellence across its retail customer base. This is a pivotal, customer-facing role for a technically astute professional who thrives on building trusted partnerships and ensuring products consistently exceed expectations.
The Opportunity
Reporting into the Exec Team, the Customer Technical Manager will act as the technical lead for allocated retail accounts—protecting brand integrity, upholding rigorous compliance standards, and ensuring that quality is never compromised. Working cross-functionally with Commercial, Procurement, Production, and Supply Chain teams, this role plays a vital part in delivering customer strategy, maintaining specification accuracy, and proactively identifying opportunities for improvement and innovation.
What They’ll Be Doing
- Developing and nurturing strong, trusted relationships with key customer stakeholders
- Leading technical input into customer strategy and category plans
- Ensuring customer specifications are accurate, up to date, and fully understood across the business and supply base
- Monitoring KPIs and upholding the highest standards of compliance and due diligence
- Managing complaints, rejections, and non-conformances with a proactive, solution-focused approach
- Conducting supplier audits and driving continuous improvement initiatives
- Reviewing product quality, shelf life, and packhouse processes to ensure peak condition on arrival
- Supporting EPD/NPD projects with a forward-thinking, commercially aware mindset
- Collaborating internally to ensure seamless communication on packaging, quality, and supply chain matters
What They’re Looking For
- A strong technical background within fresh produce or a related sector
- Solid understanding of crop production and factors affecting quality
- Working knowledge of certification schemes such as BRC, GlobalG.A.P., and Red Tractor
- Proven experience managing high-profile, high-value retail accounts
- Excellent communication, planning, and problem-solving skills
- A confident relationship builder who can influence both customers and internal stakeholders
Why Join?
This is an opportunity to join a progressive, quality-driven organisation supplying leading retailers. The successful candidate will be empowered to make decisions, drive improvements, and shape customer partnerships within a supportive and collaborative environment. For a technically passionate professional who enjoys balancing strategic thinking with hands-on quality management, this role offers real scope to make a measurable impact.
Ready to take ownership of technical excellence and elevate customer partnerships? Give Ian Reed at Redfox a call without delay.
Customer Technical Manager in Colchester employer: Redfox Executive Selection Ltd
Contact Detail:
Redfox Executive Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Manager in Colchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fresh produce industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your technical knowledge and experience with compliance standards. Use real examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. Show them you’re genuinely interested and ready to contribute to their team.
✨Tip Number 4
Prepare for those tricky questions! Think about how you would handle customer complaints or ensure product quality. Practising your responses will help you feel more confident and ready to impress during interviews.
We think you need these skills to ace Customer Technical Manager in Colchester
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical background in fresh produce or related sectors. We want to see how your experience aligns with the role, so don’t hold back on showcasing your knowledge of crop production and quality factors.
Tailor Your Application: When applying, tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to connect their skills and experiences directly to what we’re looking for.
Demonstrate Relationship Building: Since this role is all about building trusted partnerships, share examples of how you’ve successfully managed relationships with customers or stakeholders in the past. We want to know how you can influence and collaborate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Redfox Executive Selection Ltd
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to fresh produce and quality standards. Familiarise yourself with certification schemes like BRC and GlobalG.A.P. so you can confidently discuss how they apply to the role.
✨Build Your Relationship Skills
Since this role is all about building trusted partnerships, think of examples from your past where you've successfully managed relationships. Be ready to share how you’ve influenced stakeholders and resolved conflicts in a positive way.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing complaints or conducting supplier audits. Prepare some real-life examples that showcase your problem-solving skills and proactive approach.
✨Show Your Collaborative Spirit
This position requires working cross-functionally, so be prepared to discuss how you’ve collaborated with different teams in the past. Highlight your communication skills and how you ensure everyone is on the same page when it comes to quality and compliance.