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- Tasks: Lead shifts, support your team, and ensure top-notch service in our cafés.
- Company: Redemption Roasters transforms lives through coffee, training people in prison for a brighter future.
- Benefits: Enjoy opportunities for growth, coaching, and a supportive work environment.
- Why this job: Join us to make a real impact while honing your leadership skills in a vibrant café culture.
- Qualifications: Confident leaders with a passion for hospitality and teamwork are encouraged to apply.
- Other info: Be part of a mission-driven team that values inclusivity and personal development.
The predicted salary is between 28800 - 42000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés. After a busy few months, we’re now hiring Supervisors/Senior Baristas across our London locations. Our Supervisors play a key leadership role in our shops – setting the tone, leading by example, and making sure every shift runs smoothly. You’ll take charge when senior managers aren’t on site, keeping the team focused, energised, and supported. By doing this every day, you’ll not only maintain high standards in hospitality, quality, and efficiency – you’ll also play a frontline role in delivering our mission.
You Will:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.
You Are:
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience – always watching, improving, and stepping in when needed.
- Practical and adaptable – equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren’t being met.
- Committed to being a positive influence – creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We Will:
- Give you the opportunity to step up, grow your leadership skills, and play a key role in our café’s daily success.
- Support you with coaching and feedback to help you move toward more responsibility and future progression, if that’s something that you want.
Supervisors / Senior Baristas - Full-time (all locations) employer: Redemption Roasters
Contact Detail:
Redemption Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisors / Senior Baristas - Full-time (all locations)
✨Tip Number 1
Familiarise yourself with Redemption Roasters' mission and values. Understanding their commitment to reducing reoffending through training will help you align your responses during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Highlight specific situations where you maintained high standards under pressure, as this is crucial for the Supervisor role.
✨Tip Number 3
Research common challenges faced in café environments and think about how you would address them. Being able to discuss practical solutions during your interview will demonstrate your adaptability and problem-solving skills.
✨Tip Number 4
Prepare to discuss your approach to guest experience and team engagement. Think of ways you've created an inclusive environment in past roles, as this aligns with the values of Redemption Roasters and will set you apart from other candidates.
We think you need these skills to ace Supervisors / Senior Baristas - Full-time (all locations)
Some tips for your application 🫡
Understand the Mission: Familiarise yourself with Redemption Roasters' mission to reduce reoffending through training and employment. Reflect this understanding in your application to show alignment with their values.
Highlight Leadership Experience: Emphasise any previous experience in leadership roles, particularly in hospitality. Use specific examples to demonstrate how you've successfully managed a team and maintained high service standards.
Showcase Customer Focus: Illustrate your commitment to guest experience by providing examples of how you've improved customer satisfaction in past roles. Mention any feedback or recognition you've received for your service.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. Make sure to include relevant keywords that match the role of Supervisor/Senior Barista.
How to prepare for a job interview at Redemption Roasters
✨Show Your Leadership Skills
As a Supervisor or Senior Barista, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated others to achieve their best.
✨Emphasise Guest Experience
Redemption Roasters values the guest experience highly. Be ready to discuss how you have improved customer service in previous roles and share specific instances where you went above and beyond to ensure guests felt welcomed and valued.
✨Align with the Mission
Understanding and aligning with the mission of Redemption Roasters is crucial. Research their work with programme participants and be prepared to express why this mission resonates with you and how you can contribute to it.
✨Demonstrate Adaptability
The role requires being practical and adaptable. Think of examples where you've had to switch tasks quickly or handle unexpected situations. Highlight your versatility in both front-of-house and back-of-house operations.
