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- Tasks: Lead a dynamic team in delivering exceptional coffee and hospitality experiences.
- Company: Redemption Roasters, a mission-driven café transforming lives through coffee.
- Benefits: Opportunities for leadership growth, supportive environment, and impactful work.
- Why this job: Make a difference while developing your skills in a vibrant café setting.
- Qualifications: Confident leadership skills and a passion for guest experience.
- Other info: Join a team committed to inclusivity and personal development.
The predicted salary is between 24000 - 36000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release - often in our own cafés. After a busy few months, we are now hiring a Supervisor at our Muswell Hill Broadway Shop. Our Supervisors play a key leadership role in our shops - setting the tone, leading by example, and making sure every shift runs smoothly. You will take charge when senior managers aren’t on site, keeping the team focused, energised, and supported. By doing this every day, you will not only maintain high standards in hospitality, quality, and efficiency - you will also play a frontline role in delivering our mission.
You Will:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track - stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.
You Are:
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience - always watching, improving, and stepping in when needed.
- Practical and adaptable - equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren’t being met.
- Committed to being a positive influence - creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We Will:
- Give you the opportunity to step up, grow your leadership skills, and play a key role in our café’s daily success.
- Support you with coaching and feedback to help you move toward more responsibility and future progression, if that is something that you want.
Supervisors- (FT/PT) - Muswell Hill Broadway in London employer: Redemption Roasters
Contact Detail:
Redemption Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisors- (FT/PT) - Muswell Hill Broadway in London
✨Tip Number 1
Get to know the café culture! Spend some time in the shop before applying. Chat with the team, observe how they interact with customers, and see if their vibe matches yours. This will help you tailor your approach when you do apply.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet the team or during an interview, share examples of how you've led a team before. Highlight your ability to keep things running smoothly and how you’ve supported others in high-pressure situations.
✨Tip Number 3
Be ready to demonstrate your passion for hospitality! During any interactions, make sure to express why you love creating a welcoming environment. Talk about how you can contribute to making every guest feel special and valued.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Redemption Roasters mission. Don’t forget to follow up after applying to show your enthusiasm!
We think you need these skills to ace Supervisors- (FT/PT) - Muswell Hill Broadway in London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let us know why you love coffee and how it connects to our mission. Share any experiences that highlight your enthusiasm for the industry and how you can contribute to our café's vibe.
Highlight Your Leadership Skills: As a Supervisor, you'll be leading the team, so make sure to showcase your leadership experience in your application. Talk about times you've taken charge, supported your teammates, or improved service standards.
Be Authentic and Personable: We want to get to know the real you! Use a friendly tone in your application and share personal stories that reflect your values and commitment to creating an inclusive environment. This helps us see how you'd fit into our team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Redemption Roasters
✨Know the Mission
Before your interview, take some time to really understand Redemption Roasters' mission. They’re all about reducing reoffending through training and support. Show that you’re aligned with their values and can contribute to this important cause.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Be ready to discuss how you kept your team motivated and focused under pressure.
✨Showcase Your Guest Experience Focus
Make it clear that you prioritise the guest experience. Think of specific instances where you went above and beyond for customers. This will demonstrate that you understand the importance of hospitality and can create a welcoming environment.
✨Be Ready to Discuss Feedback
Since giving feedback is part of the role, come prepared with examples of how you've provided constructive criticism in the past. Highlight how you’ve helped team members improve and how you handle situations when standards aren’t met.
