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- Tasks: Lead a dynamic team, ensuring smooth café operations and exceptional guest experiences.
- Company: Redemption Roasters, a mission-driven coffee company changing lives through employment.
- Benefits: Opportunities for leadership growth, coaching, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a vibrant café setting.
- Qualifications: Confident leadership skills and a passion for hospitality.
- Other info: Join a team that values inclusivity and personal development.
The predicted salary is between 30000 - 42000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés. After a busy few months, we are now hiring a Supervisor at our Muswell Hill Broadway Shop.
Our Supervisors play a key leadership role in our shops – setting the tone, leading by example, and making sure every shift runs smoothly. You will take charge when senior managers aren’t on site, keeping the team focused, energised, and supported. By doing this every day, you will not only maintain high standards in hospitality, quality, and efficiency – you will also play a frontline role in delivering our mission.
You Will:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters' values through your communication, work ethic, and attention to detail.
You Are:
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience – always watching, improving, and stepping in when needed.
- Practical and adaptable – equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren’t being met.
- Committed to being a positive influence – creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We Will:
- Give you the opportunity to step up, grow your leadership skills, and play a key role in our café's daily success.
- Support you with coaching and feedback to help you move toward more responsibility and future progression, if that is something that you want.
Supervisors- FT - Muswell Hill Broadway in London employer: Redemption Roasters
Contact Detail:
Redemption Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisors- FT - Muswell Hill Broadway in London
✨Tip Number 1
Get to know the café culture before your interview. Pop in for a coffee, chat with the team, and soak up the vibe. This will help you understand their values and show that you're genuinely interested in being part of the Redemption Roasters family.
✨Tip Number 2
Practice your leadership skills! Think about how you would handle different scenarios on the shop floor. Be ready to share examples of how you've led a team or resolved conflicts in the past during your interview.
✨Tip Number 3
Show your passion for the mission! Talk about why reducing reoffending matters to you and how you can contribute to this cause. Your enthusiasm for the role and the impact it has will definitely catch their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at Redemption Roasters and making a difference.
We think you need these skills to ace Supervisors- FT - Muswell Hill Broadway in London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let us know why you love coffee and how it connects to our mission. Share any experiences that highlight your enthusiasm for the industry and how you can contribute to our café's vibe.
Highlight Leadership Experience: As a Supervisor, you'll be leading the team, so make sure to showcase any previous leadership roles you've had. Tell us about times when you’ve stepped up, kept things running smoothly, or supported your teammates.
Emphasise Guest Experience: We want to know how you prioritise guest experience. Include examples of how you've gone above and beyond to ensure customers feel welcome and valued in your previous roles.
Be Authentic and Personable: Let your personality shine through in your application! We’re looking for someone who aligns with our values, so don’t hesitate to share your unique perspective and how you can positively influence our team.
How to prepare for a job interview at Redemption Roasters
✨Know the Mission
Before your interview, take some time to really understand Redemption Roasters' mission. They’re all about reducing reoffending through training and support. Show that you’re aligned with this goal and can articulate how you’d contribute to it as a Supervisor.
✨Demonstrate Leadership Skills
Be ready to share examples of when you've successfully led a team or managed a shift. Think about times you’ve kept things running smoothly under pressure. This role is all about leadership, so highlight your ability to motivate and support your team.
✨Showcase Your Guest Experience Focus
Prepare to discuss how you ensure a great guest experience. Redemption Roasters values warm hospitality, so think of specific instances where you’ve gone above and beyond for customers. This will show you understand the importance of creating a welcoming environment.
✨Be Ready to Give Feedback
Since part of the role involves supporting newer team members, be prepared to talk about how you approach giving feedback. Share examples of how you’ve helped others improve and maintained high standards in previous roles. This will demonstrate your commitment to team development.
