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- Tasks: Lead a team and ensure an outstanding customer experience at our Hampstead Heath coffee shop.
- Company: Redemption Roasters is a social enterprise focused on reducing reoffending through coffee training.
- Benefits: Enjoy a £35,000 salary, tips, life-friendly hours, and free coffee across London.
- Why this job: Make a real impact while working in a supportive team that values second chances.
- Qualifications: Management experience preferred; coffee knowledge is a bonus but not essential.
- Other info: We encourage applications from those with lived experience of the criminal justice system.
The predicted salary is between 28000 - 42000 £ per year.
Are you passionate about hospitality and want your work to have a bigger purpose? At Redemption Roasters, our mission is to reduce reoffending by training people in prison and supporting them into work in our coffee shops on release. We’re looking for a full-time Coffee Shop Manager for our Hampstead Heath coffee shop. You’ll lead a team, deliver an outstanding customer experience, and play a massive, front-line role in delivering our social mission.
What we’re looking for:
- A positive, hands-on leader who leads by example
- Organised, proactive, and confident running day-to-day operations
- Passion for hospitality and inspiring others to deliver a great hospitality experience
- Moves with a sense of urgency
- Excited to be part of a social enterprise with real impact
- Weekend availability
- Management or assistant manager experience preferred; coffee experience a bonus, not a must
Key responsibilities:
- Coach and develop your team
- Run the shop: from coffee and food quality to team performance and customer service
- Drive sales and maintain high standards across all areas
- Represent our mission and values in everything you do
What you’ll get:
- £35,000 salary + tips (typically an additional £2-3000 per year)
- Life-friendly hours (no late nights)
- Specialty coffee training, cuppings, visits to our roastery at HMP The Mount
- Free coffee across London
- Cycle to Work scheme and up to £400 referral bonus
- A passionate, supportive team doing work that matters
Redemption Roasters is proud to be diverse, inclusive, and committed to second chances. We actively encourage applications from people with lived experience of the criminal justice system and from communities underrepresented in specialty coffee. Ready to join us? Apply now.
Coffee Shop Manager - Hampstead Heath employer: Redemption Roasters
Contact Detail:
Redemption Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Manager - Hampstead Heath
✨Tip Number 1
Show your passion for hospitality by engaging with the local community. Attend events or workshops related to coffee and social enterprises, and share your experiences on social media to demonstrate your commitment to the industry.
✨Tip Number 2
Network with professionals in the coffee shop and hospitality sectors. Join relevant groups on platforms like LinkedIn, and connect with individuals who work at Redemption Roasters or similar organisations to gain insights and advice.
✨Tip Number 3
Familiarise yourself with Redemption Roasters' mission and values. Be prepared to discuss how your personal values align with theirs during any informal conversations or interviews, showcasing your genuine interest in their social impact.
✨Tip Number 4
Consider volunteering or gaining experience in a similar role, even if it's part-time. This will not only enhance your skills but also provide you with practical examples to discuss during your application process.
We think you need these skills to ace Coffee Shop Manager - Hampstead Heath
Some tips for your application 🫡
Understand the Mission: Before applying, take some time to understand Redemption Roasters' mission of reducing reoffending through training. Reflect this understanding in your application to show your alignment with their values.
Highlight Relevant Experience: Emphasise any management or hospitality experience you have, especially if it involves leading a team or delivering customer service. If you have coffee-related experience, make sure to mention it, even if it's not a requirement.
Show Your Passion: In your cover letter, express your passion for hospitality and how you inspire others. Use specific examples from your past roles to illustrate your hands-on leadership style and commitment to high standards.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Use keywords like 'organised', 'proactive', and 'sense of urgency' to ensure your application stands out to the hiring team.
How to prepare for a job interview at Redemption Roasters
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create a memorable customer experience, as this aligns with Redemption Roasters' mission.
✨Demonstrate Leadership Skills
As a Coffee Shop Manager, you'll be leading a team. Prepare examples of how you've successfully managed or developed a team in the past. Highlight your hands-on approach and ability to inspire others to deliver great service.
✨Understand the Social Mission
Familiarise yourself with Redemption Roasters' mission to reduce reoffending through training. Be ready to discuss how you can contribute to this goal and why it resonates with you personally.
✨Prepare for Operational Questions
Expect questions about running day-to-day operations, from managing coffee quality to driving sales. Think about your organisational skills and how you handle challenges in a fast-paced environment.
