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- Tasks: Lead a dynamic team, ensuring smooth service and high standards in our café.
- Company: Redemption Roasters, a mission-driven coffee company changing lives through employment.
- Benefits: Opportunities for leadership growth, coaching, and a supportive work environment.
- Why this job: Make a real difference while developing your skills in a vibrant café setting.
- Qualifications: Confident leadership skills and a passion for guest experience.
- Other info: Join a team that values inclusivity and supports personal development.
The predicted salary is between 24000 - 36000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés.
As a Supervisor at our Hampstead Heath Shop, you will:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.
You are:
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience – always watching, improving, and stepping in when needed.
- Practical and adaptable – equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren’t being met.
- Committed to being a positive influence – creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We will give you the opportunity to step up, grow your leadership skills, and play a key role in our café’s daily success. Support you with coaching and feedback to help you move toward more responsibility and future progression, if that is something that you want.
Supervisors- FT - Hampstead in City of London employer: Redemption Roasters
Contact Detail:
Redemption Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisors- FT - Hampstead in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out Redemption Roasters' social media and website to see how they engage with their community. This will help you connect your values with theirs during the chat.
✨Tip Number 2
Practice your leadership skills in real-life scenarios. Think about times when you've led a team or helped someone improve. Be ready to share these experiences, as they’ll show you’re the confident shift leader they’re looking for.
✨Tip Number 3
Prepare some questions that show your interest in their mission. Ask about how they support programme participants or what a typical day looks like for a Supervisor. This shows you’re genuinely excited about the role and their impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Redemption Roasters team.
We think you need these skills to ace Supervisors- FT - Hampstead in City of London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let us know why you love coffee and how it connects to our mission. Share any experiences that highlight your enthusiasm for great service and how you can contribute to our café culture.
Highlight Leadership Experience: We want to see your leadership skills shine! Mention any past roles where you’ve led a team or taken charge during busy times. Give us examples of how you kept things running smoothly and supported your teammates.
Be Authentic and Personable: Don’t be afraid to let your personality come through in your application. We value authenticity, so share your story and what makes you a great fit for our team. Remember, we’re all about creating a warm and inclusive environment!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re serious about joining our mission at Redemption Roasters!
How to prepare for a job interview at Redemption Roasters
✨Know the Mission
Before your interview, take some time to really understand Redemption Roasters' mission. They’re all about reducing reoffending through coffee training, so think about how your values align with this. Be ready to share why this mission resonates with you and how you can contribute to it.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or stepped up in a challenging situation. Highlight your ability to keep things running smoothly and how you’ve supported your teammates in the past.
✨Demonstrate Guest Experience Focus
Redemption Roasters places a strong emphasis on guest experience. Think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you would ensure guests feel welcome and how you’d handle any issues that arise during service.
✨Be Ready to Discuss Feedback
Since part of the role involves giving feedback to team members, prepare to talk about how you approach constructive criticism. Share examples of how you’ve provided feedback in the past and how it helped improve performance or morale within a team.
