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- Tasks: Lead a dynamic team, ensuring smooth service and high standards in our Covent Garden café.
- Company: Redemption Roasters, a mission-driven coffee company changing lives through employment.
- Benefits: Opportunities for leadership growth, coaching, and a supportive work environment.
- Why this job: Make a real difference while developing your skills in a vibrant café setting.
- Qualifications: Confident leader with a passion for guest experience and team support.
- Other info: Join us in creating an inclusive space where everyone feels valued.
The predicted salary is between 24000 - 36000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés. After a busy few months, we’re now hiring a Supervisor at our Covent Garden Shop.
Responsibilities:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.
You Are (Qualifications/Capabilities):
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience – always watching, improving, and stepping in when needed.
- Practical and adaptable – equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren’t being met.
- Committed to being a positive influence – creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We Will Give you:
- The opportunity to step up, grow your leadership skills, and play a key role in our café’s daily success.
- Support you with coaching and feedback to help you move toward more responsibility and future progression, if that’s something that you want.
Supervisor- FT - Covent Garden in City of London employer: Redemption Roasters
Contact Detail:
Redemption Roasters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor- FT - Covent Garden in City of London
✨Tip Number 1
Get to know the café culture! Spend some time in the Covent Garden shop before applying. Chat with the team, observe how they interact with customers, and soak up the vibe. This will help you tailor your approach when you do apply.
✨Tip Number 2
Show off your leadership skills! When you’re in for an interview or a trial shift, demonstrate how you can lead a team. Share examples of how you've kept things running smoothly in past roles, especially under pressure.
✨Tip Number 3
Be proactive! If you see something that needs doing while you're there, jump in and help out. This shows initiative and that you’re already thinking like a Supervisor, which is exactly what we want to see.
✨Tip Number 4
Connect with our mission! Make sure you understand Redemption Roasters' goals and values. During your conversations, express your enthusiasm for supporting programme participants and creating a positive environment for everyone.
We think you need these skills to ace Supervisor- FT - Covent Garden in City of London
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let us know why you love coffee and how it connects to our mission at Redemption Roasters. Share any experiences that highlight your enthusiasm for great coffee and hospitality!
Highlight Your Leadership Skills: As a Supervisor, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've taken charge, supported your teammates, or improved service standards.
Be Authentic and Personable: We value authenticity, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share stories that reflect your commitment to creating a warm and inclusive environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Redemption Roasters
✨Know the Mission
Before your interview, take some time to really understand Redemption Roasters' mission. They’re all about reducing reoffending through coffee training, so think about how your values align with this. Be ready to share why you’re passionate about their cause and how you can contribute to it.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or stepped up in a challenging situation. Highlight your ability to keep things running smoothly and how you’ve supported your teammates in the past.
✨Emphasise Guest Experience
Redemption Roasters is focused on providing a warm and welcoming atmosphere. Think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you would ensure guests feel valued and how you’d handle any issues that arise during service.
✨Be Ready to Adapt
In a café environment, things can change quickly. Show that you’re practical and adaptable by preparing to discuss how you handle unexpected situations. Whether it’s jumping behind the coffee bar or helping out in the kitchen, demonstrate your willingness to pitch in wherever needed.
