At a Glance
- Tasks: Lead a dynamic team, ensuring smooth café operations and exceptional guest experiences.
- Company: Redemption Roasters, a mission-driven coffee company changing lives through employment.
- Benefits: Competitive pay, leadership development, and a chance to make a real difference.
- Other info: Opportunity for growth and progression within a supportive team.
- Why this job: Join us to empower others while honing your leadership skills in a vibrant environment.
- Qualifications: Confident leadership skills and a passion for hospitality.
The predicted salary is between 28000 - 30000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés. After a busy few months, we’re now hiring Supervisors/Senior Baristas for our Hampstead Heath branch.
Our Supervisors play a key leadership role in our shops – setting the tone, leading by example, and making sure every shift runs smoothly. You’ll take charge when senior managers aren’t on site, keeping the team focused, energised, and supported. By doing this every day, you’ll not only maintain high standards in hospitality, quality, and efficiency – you’ll also play a frontline role in delivering our mission.
You Will:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.
You Are:
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience – always watching, improving, and stepping in when needed.
- Practical and adaptable – equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren’t being met.
- Committed to being a positive influence – creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We Will:
- Give you the opportunity to step up, grow your leadership skills, and play a key role in our café’s daily success.
- Support you with coaching and feedback to help you move toward more responsibility and future progression, if that’s something that you want.
Supervisor - Full-time - Hampstead Heath Redemption Roasters Hampstead Heath London £13.50 p/h [...] employer: Redemption Roasters Islington High Street
At Redemption Roasters, we are not just about serving great coffee; we are dedicated to making a meaningful impact in the community. Working as a Supervisor at our Hampstead Heath location offers you the chance to lead a passionate team while contributing to our mission of reducing reoffending through employment opportunities. With a supportive work culture that prioritises personal growth and development, you'll find ample opportunities to enhance your leadership skills and make a real difference in the lives of others.
Contact Details:
Redemption Roasters Islington High Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Full-time - Hampstead Heath Redemption Roasters Hampstead Heath London £13.50 p/h [...]
✨Tip Number 1
Get to know the café culture! Before your interview, pop into Redemption Roasters and soak up the vibe. Chat with the team, observe how they interact with customers, and get a feel for their values. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership skills! Think about examples from your past where you've led a team or handled a busy shift. Be ready to share these stories during your interview to demonstrate how you can keep things running smoothly at Hampstead Heath.
✨Tip Number 3
Show your passion for coffee and community! Redemption Roasters is all about making a difference, so be sure to express your enthusiasm for their mission. Talk about how you can contribute to creating an inclusive environment and supporting your teammates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying – a quick email can make a big difference!
We think you need these skills to ace Supervisor - Full-time - Hampstead Heath Redemption Roasters Hampstead Heath London £13.50 p/h [...]
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let us know why you love coffee and how it connects to our mission. Share any experiences that highlight your enthusiasm for the industry and how you can contribute to our café culture.
Highlight Leadership Experience:As a Supervisor, you'll be leading a team, so make sure to showcase any previous leadership roles you've had. Talk about how you’ve motivated others, managed shifts, or handled challenges in a busy environment.
Be Authentic and Personable:We value authenticity, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share personal anecdotes that reflect your commitment to creating a welcoming atmosphere for both guests and teammates.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Redemption Roasters Islington High Street
✨Know the Mission
Before your interview, take some time to really understand Redemption Roasters' mission. They’re all about reducing reoffending through training and support. Show that you’re aligned with their values and can contribute to this important cause.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a busy shift. Highlight how you kept the team motivated and ensured high standards of service.
✨Showcase Your Guest Experience Focus
Make it clear that you prioritise the guest experience. Think of specific instances where you’ve gone above and beyond for customers. This will show that you understand the importance of hospitality and can create a welcoming environment.
✨Be Ready to Discuss Feedback
Since giving feedback is part of the role, be prepared to talk about how you approach this. Share examples of how you’ve provided constructive feedback in the past and how it helped improve team performance or service quality.
