At a Glance
- Tasks: Lead a dynamic team, ensuring smooth café operations and exceptional guest experiences.
- Company: Redemption Roasters, a mission-driven coffee company changing lives through employment.
- Benefits: Opportunities for leadership growth, coaching, and a supportive work environment.
- Other info: Join a team committed to inclusivity and supporting others on their journey.
- Why this job: Make a real impact while developing your skills in a vibrant café setting.
- Qualifications: Confident leadership skills and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés.
After a busy few months, we’re now hiring Supervisors/Senior Baristas for our Hampstead Heath branch. Our Supervisors play a key leadership role in our shops – setting the tone, leading by example, and making sure every shift runs smoothly. You’ll take charge when senior managers aren’t on site, keeping the team focused, energised, and supported. By doing this every day, you’ll not only maintain high standards in hospitality, quality, and efficiency – you’ll also play a frontline role in delivering our mission.
You Will:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.
You Are:
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience – always watching, improving, and stepping in when needed.
- Practical and adaptable – equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren’t being met.
- Committed to being a positive influence – creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We Will:
- Give you the opportunity to step up, grow your leadership skills, and play a key role in our café’s daily success.
- Support you with coaching and feedback to help you move toward more responsibility and future progression, if that’s something that you want.
Supervisor - Full-time - Hampstead Heath employer: Redemption Roasters Islington High Street
At Redemption Roasters, we are not just about serving great coffee; we are dedicated to making a meaningful impact in the lives of individuals. Working as a Supervisor at our Hampstead Heath branch offers you the chance to lead a passionate team while contributing to our mission of reducing reoffending through employment opportunities. With a supportive work culture that prioritises personal growth and development, you will receive coaching and feedback to enhance your leadership skills, all within a vibrant café environment that values inclusivity and teamwork.
Contact Details:
Redemption Roasters Islington High Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Full-time - Hampstead Heath
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry or those who work at Redemption Roasters. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your leadership skills during interviews. Share examples of how you've kept a team motivated and focused, especially in busy environments. We want to see that you can handle the heat!
✨Tip Number 3
Be ready to demonstrate your barista skills! If you get a chance, show us how you make a great cup of coffee or handle customer service. It’s all about that hands-on experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in our mission.
We think you need these skills to ace Supervisor - Full-time - Hampstead Heath
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let us know why you love coffee and how it connects to our mission. Share any experiences that highlight your enthusiasm for the industry and how you can contribute to our café culture.
Highlight Leadership Experience:As a Supervisor, you'll be leading a team, so make sure to showcase any previous leadership roles you've had. Talk about how you've motivated others, managed shifts, or handled challenges in a busy environment.
Be Authentic and Personable:We value genuine connections, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share stories that reflect your character and how you align with our values.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your interest and ensure you’re considered for the role!
How to prepare for a job interview at Redemption Roasters Islington High Street
✨Know the Mission
Before your interview, take some time to really understand Redemption Roasters' mission. They’re all about reducing reoffending through coffee training. Show them you’re not just interested in the job, but also passionate about their cause. This will help you connect with the interviewers and demonstrate that you align with their values.
✨Show Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Be ready to discuss how you kept your team motivated and focused, especially during busy shifts. This will highlight your ability to take charge when needed.
✨Demonstrate Customer Focus
Redemption Roasters places a strong emphasis on guest experience. Think of specific instances where you went above and beyond for customers. Share these stories during your interview to showcase your commitment to hospitality and how you can create a welcoming environment for both guests and teammates.
✨Be Ready to Discuss Feedback
In this role, giving and receiving feedback is crucial. Prepare to talk about how you’ve provided constructive feedback in the past and how you handle receiving it yourself. This shows that you’re open to growth and can contribute to a positive team atmosphere, which is key for this position.
