At a Glance
- Tasks: Lead a dynamic team, ensuring smooth café operations and exceptional guest experiences.
- Company: Redemption Roasters, a mission-driven coffee company transforming lives through employment.
- Benefits: Opportunities for leadership growth, coaching, and a supportive work environment.
- Other info: Join us in creating an inclusive space where everyone feels valued and supported.
- Why this job: Make a real difference while honing your leadership skills in a vibrant café setting.
- Qualifications: Confident leadership skills, a passion for hospitality, and a commitment to teamwork.
The predicted salary is between 24000 - 30000 £ per year.
At Redemption Roasters, we believe great coffee can change lives. Our mission is to reduce reoffending by training people in prison and supporting them into work on release – often in our own cafés. After a busy few months, we’re now hiring Supervisors/Senior Baristas for our Hampstead Heath branch.
Our Supervisors play a key leadership role in our shops – setting the tone, leading by example, and making sure every shift runs smoothly. You’ll take charge when senior managers aren’t on site, keeping the team focused, energised, and supported. By doing this every day, you’ll not only maintain high standards in hospitality, quality, and efficiency – you’ll also play a frontline role in delivering our mission.
You Will:
- Lead the team on shift in the absence of the Manager or Assistant Manager, keeping service running smoothly and to a high standard.
- Set the tone for warm, focused hospitality, making sure guests feel welcome and your teammates feel supported.
- Assign roles, manage pace, and keep your team engaged and on track – stepping in to coach or assist where needed.
- Ensure food, drink, cleanliness, and compliance standards are consistently upheld during every shift.
- Open and close the café with confidence, taking responsibility for preparation, organisation, and end-of-day tasks.
- Provide on-the-job support for newer team members, sharing helpful feedback and reinforcing good habits.
- Model Redemption Roasters’ values through your communication, work ethic, and attention to detail.
You Are:
- A confident shift leader who knows how to take charge, stay calm under pressure, and keep things moving with purpose.
- Focused on the guest experience – always watching, improving, and stepping in when needed.
- Practical and adaptable – equally comfortable on the coffee bar, the kitchen pass, or cleaning down at close.
- Comfortable giving feedback and flagging concerns when standards aren’t being met.
- Committed to being a positive influence – creating an inclusive, respectful environment where everyone feels part of the team.
- Aligned with our mission and excited to support programme participants and new teammates alike.
We Will:
- Give you the opportunity to step up, grow your leadership skills, and play a key role in our café’s daily success.
- Support you with coaching and feedback to help you move toward more responsibility and future progression, if that’s something that you want.
Supervisor - Full-time - Hampstead Heath in London employer: Redemption Roasters Islington High Street
At Redemption Roasters, we are not just about serving great coffee; we are dedicated to making a meaningful impact in the lives of individuals. Working as a Supervisor at our Hampstead Heath branch offers you the chance to lead a passionate team while contributing to our mission of reducing reoffending through training and employment opportunities. With a supportive work culture that prioritises personal growth and development, you will find ample opportunities to enhance your leadership skills and make a difference every day.
Contact Details:
Redemption Roasters Islington High Street Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Full-time - Hampstead Heath in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Redemption Roasters' social media and website. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership skills! Since the role is all about leading a team, think of examples from your past experiences where you've successfully managed a group. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show your passion for coffee and hospitality! When you apply through our website, make sure to highlight any relevant experience or enthusiasm for the industry. This will set you apart as someone who truly cares about the guest experience.
✨Tip Number 4
Be prepared to discuss feedback! As a Supervisor, giving and receiving feedback is key. Think about how you've handled feedback in the past and be ready to talk about how you can create a supportive environment for your team at Redemption Roasters.
We think you need these skills to ace Supervisor - Full-time - Hampstead Heath in London
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let us know why you love coffee and how it connects to our mission. Share any experiences that highlight your enthusiasm for the industry and how you can contribute to our café culture.
Highlight Leadership Experience:As a Supervisor, you'll be leading a team, so make sure to showcase any previous leadership roles you've had. Talk about how you've motivated others, managed shifts, or handled challenges in a busy environment.
Emphasise Teamwork and Support:We value a supportive atmosphere, so mention times when you've helped teammates or created an inclusive environment. This shows us you're aligned with our values and ready to foster a positive café culture.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your passion and fit for the role right from the start!
How to prepare for a job interview at Redemption Roasters Islington High Street
✨Know the Mission
Before your interview, take some time to really understand Redemption Roasters' mission. They’re all about reducing reoffending through training and support. Show that you’re aligned with this goal and can articulate how your values match theirs.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a busy shift. Highlight how you kept the team focused and engaged, especially under pressure.
✨Showcase Your Hospitality Focus
Make sure to emphasise your commitment to guest experience. Think of specific instances where you went above and beyond for customers or improved service standards. This will show that you understand the importance of creating a welcoming environment.
✨Be Ready to Give Feedback
Since part of the role involves coaching newer team members, be prepared to discuss how you approach giving constructive feedback. Share examples of how you’ve helped others improve their skills while maintaining a positive atmosphere.
