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For Companies At a Glance
- Tasks: Lead a team to provide exceptional customer service and manage shop operations at night.
- Company: Join Waitrose, the UK's largest employee-owned business, dedicated to quality and community.
- Benefits: Enjoy flexible working hours, shift premiums, and a supportive work-life balance.
- Why this job: Be part of a passionate team that values kindness, respect, and personal growth.
- Qualifications: Must be 18+, with leadership skills and experience in customer-facing roles.
- Other info: Apply early as vacancies may close quickly; pre-employment vetting may be required.
About the role
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime, all the while helping to maximise on sales and profit.
Due to working time regulations, applicants must be 18 years or over to apply. In addition to the pay stated, you will receive a shift premium for hours worked between 22:00 and 06:00. This will be paid at the pay range minimum rate for your role.
Key Responsibilities
- Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
- Ensuring Partners are operating in a safe and legal manner.
- Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
- Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
- Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
- Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you'll need
- Good people and leadership skills.
- Good understanding of retail and how to maximise commercial success.
- Experience of working in a customer facing role.
- Good stakeholder management skills when working with third parties and the wider Partnership.
Desirable skills/experience you may have
- Duty Manager Training (Internal Partners only).
Important points to note:
It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Supermarket Assistant, Team Leader Nights employer: Redefined Ltd
Contact Detail:
Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supermarket Assistant, Team Leader Nights
✨Tip Number 1
Familiarise yourself with Waitrose's values and customer service philosophy. Understanding their commitment to quality and customer satisfaction will help you demonstrate your alignment with their brand during the interview.
✨Tip Number 2
Highlight any previous leadership experience you have, especially in retail or customer-facing roles. Be prepared to share specific examples of how you've motivated a team or improved customer experiences.
✨Tip Number 3
Research common challenges faced by supermarket teams, particularly during night shifts. Being able to discuss potential solutions or improvements shows your proactive approach and understanding of the role.
✨Tip Number 4
Network with current or former Waitrose employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Supermarket Assistant, Team Leader Nights
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential skills required for the Team Leader Nights position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail and leadership roles. Use bullet points to make it easy to read, and include specific examples of how you've maximised commercial success or improved customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for food and customer service. Mention your understanding of the Waitrose brand and how you can contribute to its success. Be sure to address your leadership skills and any relevant experience in managing teams.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Redefined Ltd
✨Show Your Passion for Customer Service
As a Team Leader, your role revolves around providing exceptional service. Be prepared to share examples of how you've gone the extra mile for customers in previous roles, demonstrating your commitment to customer satisfaction.
✨Highlight Leadership Experience
Discuss any past experiences where you've led a team or managed tasks. Emphasise your ability to motivate others and ensure that everyone is working towards common goals, as this is crucial for the role.
✨Understand Retail Dynamics
Familiarise yourself with retail operations and how to maximise sales. Be ready to discuss strategies you've used in the past to improve commercial performance or reduce wastage, as these insights will be valuable.
✨Prepare Questions About the Role
Demonstrate your interest by preparing thoughtful questions about the Team Leader position and the shop's operations. This shows that you're not only interested in the job but also keen to contribute to the team's success.