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- Tasks: Manage daily service delivery and logistics for waste management.
- Company: Join Veolia, a leader in resource management committed to ecological transformation.
- Benefits: Enjoy 25 days annual leave, discounts, and a supportive health programme.
- Other info: We're proud to be a Top 10 Best Place to Work!
- Why this job: Be part of a team making a real impact on the environment and communities.
- Qualifications: Experience in transport/logistics is a plus; strong communication skills are essential.
The predicted salary is between 23200 - 34800 £ per year.
Transport Service Coordinator
Salary: £29,000 per annum with an annual performance bonus (15%) plus Veolia benefits and pension
Hours: Monday to Friday, 40 hours per week 8:30am – 5pm
Location: Beddington Farm Road, Croydon, CR0 4XB
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It\’s why we\’re looking for someone who\’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What you\’ll be doing;
As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you\’ll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise.
This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team, effectively managing daily workloads and logistics for front-line staff and liaising directly with customers, to ensure a first-class service delivery.
Key elements of the role include:-
- Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
- Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
- Completing debriefs with front-line staff and reporting necessary actions or updates as required
- Face-to-face engagement with drivers, supporting them to address any issues on the route
- Reporting of all safety concerns or container damage and encouraging \’stop the job\’ if it is deemed unsafe to continue
- Ensuring Veolia legal compliance on-site (WTD, O\’licence and transport compliance)
What we\’re looking for;
- Previous experience operating within a similar industry, waste/transport/logistics, is desired but not essential
- Able to demonstrate an understanding of transport compliance and WTD, is desired but not essential
- Good communication skills, including communicating with people of all levels, including drivers, frontline employees and customers
- Ability to organise a busy workload and operate at a fast pace. Working with a quality management system e.g. ISO, managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems
What we can offer you;
- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
- One paid day\’s leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What\’s next?
Apply today, so we can make a difference for generations to come.
We\’re proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply.
If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract if you have any questions about how this might affect you, please don\’t hesitate to contact your line manager or the HR team.
Job Posting End Date:
13-06-2025
What\’s next?
Apply today, so we can make a difference for generations to come.
We\’re proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply.
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Service Coordinator employer: Redefined Ltd
Contact Detail:
Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the waste and transport industry. Understanding the key players, regulations, and current trends will help you speak confidently about the sector during your interview.
✨Tip Number 2
Brush up on your communication skills. Since the role involves liaising with drivers and customers, practice clear and effective communication techniques to demonstrate your ability to manage relationships.
✨Tip Number 3
Showcase your organisational skills. Prepare examples of how you've successfully managed workloads or logistics in previous roles, as this will highlight your capability to handle the fast-paced environment at Veolia.
✨Tip Number 4
Research Veolia's commitment to ecological transformation and community support. Being able to discuss their values and how you align with them can set you apart as a candidate who truly understands the company's mission.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transport, logistics, or waste management. Emphasise any roles where you managed workloads or communicated with customers, as these are key aspects of the Service Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for environmental sustainability and how it aligns with Veolia's mission. Mention specific skills that relate to the job description, such as communication and organisational abilities.
Highlight Compliance Knowledge: If you have any experience or knowledge regarding transport compliance and working time directives (WTD), make sure to include this in your application. It shows you understand the regulatory environment of the role.
Showcase IT Skills: Since the role requires experienced IT skills, mention any relevant software or systems you are familiar with, especially if you have experience with Google operating systems or quality management systems like ISO.
How to prepare for a job interview at Redefined Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Service Coordinator. Be prepared to discuss how your skills and experiences align with managing service delivery and customer communication.
✨Showcase Your Communication Skills
Since this role involves liaising with customers and front-line staff, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Demonstrate Organisational Skills
The ability to manage a busy workload is crucial. Think of instances where you've successfully organised tasks or projects under pressure. Be ready to explain your approach to prioritising work and ensuring efficiency.
✨Familiarise Yourself with Compliance
Even if you don't have direct experience, show that you understand the importance of transport compliance and safety regulations. Research relevant laws and be prepared to discuss how you would ensure compliance in your role.