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- Tasks: Lead the service automation product agenda and shape digital transformation at AXA Health.
- Company: Join AXA Health, a leader in health and wellbeing support.
- Benefits: Competitive salary, bonuses, generous leave, and private health cover.
- Why this job: Make a real impact by driving innovation in healthcare through automation and AI.
- Qualifications: Experience in digital product leadership and service automation solutions.
- Other info: Flexible working environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Description
We currently have an exciting opportunity for a Product Lead – Service Automation. You\’ll play a key part in our ongoing digital transformation, helping to evolve AXA Health towards a product-led operating model, with a strong emphasis on strategic alignment through agile, data-informed, and customer-centric methodologies. Join us in shaping the future of our business!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You\’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at our Tunbridge Wells or Bournemouth office or attending industry events.
What you\\\’ll be doing
- Lead the service automation product agenda for AXA Health, setting the vision, roadmap, and execution automation at scale.
- Shape and lead the development and delivery of automation solutions, balancing immediate deliverables with building sustainable, reusable capabilities for the future execution of AXA Health digital products for our strategic programmes.
- Champion the adoption of AI (Gen AI) to reimagine service experiences.
- Successfully deliver sustainable and reusable digital components and products across all propositions for all audiences.
- Collaborate with business and functional leaders, as well as both proposition fulfilment and capability delivery partners to identify opportunities to deploy product functionality to drive new business growth and improve cost efficiency.
- Ensure AXA Health stays at the forefront of digital product capability in the health & wellbeing sector by having a clear understanding of our member, colleague and partner journeys and how technology can improve these.
- Collaborate with customer and digital experience teams to ensure our digital products deliver optimal and efficient experiences for internal and external stakeholders.
- Define and oversee digital product development lifecycles, release plans and test plans.
- Shape and influence the development and oversight of our digital channels (including web, app and API\\\’s) through which users access AXA Health digital products.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we\\\’re able to effectively manage interest. Therefore, if you\\\’re interested in joining us at AXA, please don\\\’t hesitate to apply.
What you\\\’ll bring
- Significant experience in leading digital product teams and delivering digital transformation in large, complex organisations.
- Proven experience in designing and deploying service automation solutions at scale, with measurable improvements.
- Hands-on experience applying generative AI (Gen AI) technologies to real-world use cases.
- Direct experience delivering service automation in healthcare environments.
- Extensive knowledge of digital technologies and applications with experience of implementing salesforce or similar CRM platform in a complex environment strongly preferred.
- Demonstrable success in delivering a step change in customer, colleague and partner experience.
- Ability to influence senior stakeholders and technical specialists to drive creative solutions to complex problem\\\’s.
- Comfortable working with technical colleagues, bridging the gap between business and technology.
- Insurance industry knowledge and experience of operating within a regulated environment would be desirable but not essential.
- As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer
At AXA UK, we\\\’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary dependent on experience
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- Private health cover
- 28 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- Wellbeing services & resources
- AXA employee discounts
To apply, click on the \\\’apply for this job\\\’ button, you\\\’ll then need to log in or create a profile to submit your CV. We\\\’re proud to be an Equal Opportunities Employer and don\\\’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we\\\’re proud to offer access to the AXA Accessibility Concierge. For support, please email neil.birkett@axa-uk.co.uk.
#LI-Hybrid #FeelgoodHealth
Who we are
At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We\\\’re transforming our business by developing easy, efficient, digital experiences for our customers. We\\\’re a collective of specialists passionate about helping our members flourish, whether that\\\’s individuals and families, small businesses or huge corporates.
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Product Lead in Service Automation employer: Redefined Ltd
Contact Detail:
Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead in Service Automation
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at AXA Health. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding AXA's values and how they align with your experience. Be ready to share specific examples of how you've led digital transformations or implemented service automation solutions.
✨Tip Number 3
Showcase your passion for AI and digital products! Bring up any relevant projects where you've used generative AI or improved customer experiences. This will demonstrate your fit for the Product Lead role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're serious about joining the AXA team.
We think you need these skills to ace Product Lead in Service Automation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product Lead role. Highlight your experience in digital transformation and service automation, as these are key to what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit for our team at AXA Health.
Showcase Your Achievements: When detailing your past roles, focus on measurable outcomes. We love seeing how you've made a difference in previous positions, especially in areas like customer experience and digital product delivery.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all the amazing talent interested in joining AXA Health.
How to prepare for a job interview at Redefined Ltd
✨Know Your Product Inside Out
Before the interview, dive deep into AXA Health's service automation products. Understand their vision, roadmap, and how they align with customer needs. This will help you articulate your ideas on how to enhance these products during the discussion.
✨Showcase Your Experience with AI
Since the role emphasises generative AI, be prepared to discuss specific examples of how you've applied AI technologies in previous roles. Highlight measurable improvements you've achieved through automation solutions to demonstrate your impact.
✨Prepare for Stakeholder Scenarios
Think about past experiences where you've influenced senior stakeholders or bridged gaps between technical teams and business needs. Be ready to share these stories, as they'll showcase your ability to drive creative solutions in complex environments.
✨Understand the Healthcare Landscape
Familiarise yourself with the current trends and challenges in the healthcare sector, especially regarding digital transformation. This knowledge will not only impress your interviewers but also help you connect your skills to the specific needs of AXA Health.
