National Account Manager

Overview

National Account Manager

Salary: Competitive plus car/allowance, company bonus & pension

Hours: Full-time, 40 hours per week (Monday to Friday)

Location: Home based with National travel.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer

• Eligible for an annual performance bonus
• 25 days of annual leave
• Choice of company car or car cash allowance
• Access to our company pension scheme
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities to reach your full potential

What you’ll be doing

• Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
• Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.
• Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda.
• Own the client relationships end-to-end, adopting contractual and P&L responsibility.
• Innovate – developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.
• Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.
• Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.
• Managing customer contract expectations and service level agreements / key performance indicators.
• Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities.
• Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer\\\’s business objectives.
• Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.
• Ensure debt levels are managed within each account\\\’s commercial terms and support invoice dispute resolution.

What we’re looking for

• Account Management experience, able to work with a high level of autonomy.
• Previous experience operating within cross-functional teams.
• Ability to self-organise and prioritise workload with regular support from line manager; excellent time management and being well organized.
• Used to meeting targets and deadlines and able to manage a high volume of low-level queries at one time.
• Strong influencing and negotiation skills, with an innovative, solution-focused approach and good commercial acumen.
• Understanding of the waste management industry would be advantageous, as would an interest in sustainability and global resource management.
• Proven leadership skills; able to deliver effective solutions while leading cross-functional teams.

What’s next?

Apply today, so we can make a difference for generations to come.

We’re proud to be listed in The Sunday Times Best Places to Work 2024, and to have been recognised for three consecutive years. We are committed to supporting you throughout the application journey, offering reasonable adjustments where appropriate. If you require any adjustments, please let us know. We also welcome and encourage all candidates who meet the minimum requirements to apply. If you are successful, terms and conditions may differ from your current contract; please speak with your line manager or HR if you have questions.

Job Posting End Date: 21-05-2025

We’re also committed to ensuring fair treatment without discrimination and to creating a diverse and inclusive workplace where everyone can thrive. As a Disability Confident Employer, we offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme and meet minimum criteria.