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- Tasks: Support customers through their mortgage journey via phone and webchat.
- Company: Join Bank of Ireland, a leader in financial services with a commitment to customer care.
- Benefits: Enjoy 24 days annual leave, health insurance contributions, and flexible working options.
- Why this job: Be part of a fun, positive culture while making a real impact on customers' lives.
- Qualifications: No specific qualifications needed; just a passion for excellent customer service.
- Other info: We embrace diversity and provide accommodations for all applicants.
The predicted salary is between 28800 - 48000 £ per year.
This is an exciting opportunity to provide our customers and brokers with excellent customer service to support them through the various stages of the mortgage journey over the telephone and via webchat! Our customers, both new and existing, will need support from maintaining their current mortgage to making new sales applications.
In this role, you will:
- Be responsible for ensuring that information provided to our customers is up to date and accurate.
- Adopt the role of a Bank of Ireland ambassador demonstrating willingness to really commit for both colleagues and customers.
What will make you stand out?
- You will have a consistent record of providing excellent customer service, preferably in a contact centre environment but not a must!
- You will have excellent verbal and written communication skills (telephony and webchat) with a passion for always doing the right thing for both customers and colleagues.
- Previous experience in the financial industry would be a nice to have but again not a must have requirement.
- Experience with any of the following will help you stand out but is not vital in order for you to apply for this role:
- Good attention to detail whilst working in a fast-paced environment.
- Willingness to learn and develop with a good grasp of technology.
- An ambassador for doing the right thing and promoting a fun and positive culture.
Essential Qualifications
There are no specific qualifications or minimal educational requirements for this role.
More about the team:
Mortgages Direct, as part of the UK Home Buying and Ownership team, aims to enhance and support a multichannel proposition across our UK business. Mortgage sales, service and customer acquisition is offered via Bank Of Ireland (UK) PLC and our ongoing relationship with the UK Post Office. Our UK Mortgage sales and service telephony teams play an integral part of the UK strategy by servicing customers and brokers for both new and existing mortgage maintenance and sales applications.
Why work with us?
Bank of Ireland prioritises work-life balance, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports. Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies:
- Customer Focused - Self
- One Group, one team - Self
- Accountable - Self
- Champion Transformation - Self
- Manage Risk - Self
We’re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required, Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs/profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Mortgage Associate employer: Redefined Ltd
Contact Detail:
Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Associate
✨Tip Number 1
Familiarise yourself with the mortgage process and terminology. Understanding key concepts will not only help you communicate effectively with customers but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via webchat. Role-playing scenarios with friends or family can help you become more comfortable and confident in handling customer inquiries.
✨Tip Number 3
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond for customers in previous roles. This will highlight your dedication to providing excellent service.
✨Tip Number 4
Research Bank of Ireland's values and culture. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is genuinely interested in being part of their team.
We think you need these skills to ace Mortgage Associate
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Mortgage Associate position. Understand the key responsibilities and the skills required, such as excellent customer service and communication skills.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service roles. If you have any experience in a contact centre or the financial industry, be sure to emphasise that.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've provided excellent service in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Clear and concise communication is key, so ensure your writing reflects that.
How to prepare for a job interview at Redefined Ltd
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond for a customer, especially in a contact centre environment.
✨Demonstrate Communication Proficiency
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and consider how you can showcase your ability to communicate effectively over both the phone and webchat.
✨Emphasise Attention to Detail
In a fast-paced environment, attention to detail is key. Prepare to discuss how you've successfully managed tasks that required precision and accuracy, and how you ensure that information provided to customers is always up to date.
✨Express Your Willingness to Learn
The company values individuals who are eager to learn and develop. Be ready to talk about your willingness to adapt and grow within the role, and mention any relevant technology or tools you are familiar with that could benefit your performance.