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For Companies At a Glance
- Tasks: Assist customers with delivery issues and ensure smooth operations at Amazon's logistics hub.
- Company: Join Amazon, a global leader in e-commerce and logistics, dedicated to customer satisfaction.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for growth within a dynamic team.
- Why this job: Be at the heart of logistics, making a real impact on customer experiences every day.
- Qualifications: Experience in customer service and problem-solving is essential; strong English skills required.
- Other info: Diverse and inclusive workplace, committed to equal opportunities for all applicants.
The predicted salary is between 28800 - 43200 £ per year.
DESCRIPTION
Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon\’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon\’s operations running smoothly.
Key job responsibilities
– Place outbound calls to customers
– Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
– Keep daily, weekly and monthly records of progress with customer queries
– Follow Standard Operating Procedures and keep customer data secure
– Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes
A day in the life
You\’ll be based at one of our last-mile delivery warehouses, where Amazon\’s leading logistics system operates. As orders are dispatched and delivered, you\’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you\’ll be informing our delivery partners. Where you notice a delivery issue, you\’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon\’s logistics, you\’ll develop logistical and customer expertise that sets Amazon apart. You\’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can\’t find an address. We\’re based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.
DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers\’ hands.
BASIC QUALIFICATIONS
– Relevant experience of dealing with customer queries via phone and email
– Relevant experience in an administrative support role involving collaboration with internal or external teams
– Relevant experience of solving problems whether related to customer queries or internal process issues
– Advanced proficiency in English (C1 Common European Framework of Reference, CEFR).
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we\’d love to hear from you.
– Experience in communicating with senior colleagues
– Professional experience in a fast-paced environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\’re applying in isn\’t listed, please contact your Recruiting Partner.
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Delivery Station Liaison Agent employer: Redefined Ltd
Contact Detail:
Redefined Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Station Liaison Agent
✨Tip Number 1
Familiarise yourself with Amazon's logistics and delivery processes. Understanding how the system works will help you answer customer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Delivery Station Liaison Agent, you'll be making outbound calls, so being clear and concise will make a great impression on both customers and your potential employers.
✨Tip Number 3
Showcase your problem-solving abilities in any discussions or interviews. Be prepared to share examples of how you've resolved customer issues in the past, as this is a key part of the role.
✨Tip Number 4
Network with current or former Amazon employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Delivery Station Liaison Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Delivery Station Liaison Agent position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience you have in customer service, problem-solving, and administrative support. Use specific examples that demonstrate your ability to handle customer queries effectively.
Showcase Communication Skills: Since the role involves direct communication with customers and internal teams, highlight your communication skills. Mention any experience you have in collaborating with colleagues or presenting information clearly.
Tailor Your Application: Customise your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Redefined Ltd
✨Showcase Your Customer Service Skills
As a Delivery Station Liaison Agent, you'll be dealing with customer queries regularly. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or improved their experience.
✨Demonstrate Problem-Solving Abilities
Highlight your ability to think on your feet and resolve delivery issues efficiently. Prepare to discuss situations where you've had to investigate problems and collaborate with others to find solutions.
✨Familiarise Yourself with Amazon's Logistics
Understanding Amazon's logistics and delivery processes will give you an edge. Research how the last-mile delivery system works and be ready to discuss how you can contribute to its efficiency.
✨Communicate Clearly and Confidently
Since the role involves placing outbound calls and internal communications, practice articulating your thoughts clearly. You might even want to do mock interviews to build your confidence in speaking about your experiences.