At a Glance
- Tasks: Troubleshoot and resolve data centre issues while ensuring safety and security standards.
- Company: Join Amazon's innovative team in AWS Infrastructure Services.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Flexible shifts with potential travel; inclusive environment welcoming bold ideas.
- Why this job: Be part of a dynamic team solving real-world challenges in tech.
- Qualifications: 3+ years in computer hardware and networking; relevant certifications preferred.
The predicted salary is between 36000 - 60000 £ per year.
Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we are looking for talented people who want to help.
You\'ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Role: Data Centre Technician. You will become the primary resolver for your support team, gain troubleshooting skills on one or more operating systems, and troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You will create and maintain documentation on technologies you support and convey Standard Operating Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support and can make decisions independently while taking direction when given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians and understand all aspects of the equipment you support.
Work Schedule & Travel
Regular work schedule is Monday to Friday, with participation in an on-call rotation and requirement to provide shift coverage during emergencies. This may include responding to after-hours calls, working outside regular business hours, 12-hour shifts, or rotating shifts to ensure operational coverage during critical situations. Travel may be required up to 10% of the time.
Responsibilities
- Troubleshooting of facility and rack-level events within internal SLAs
- Perform root cause analysis of equipment failures
- Ensure all safety procedures are adhered to while performing work
- Respond to off-hour emergency calls per on-call rotation for any one of the region\'s sites
- Fully comply with all physical security procedures and policies
- Must be commutable to the Thames Valley Region
Qualifications
Basic Qualifications
- Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations.
- 3+ years of Computer Hardware experience
- 3+ years of Computer Networking experience
Preferred Qualifications
- Associate’s degree or higher in IT-related field; applicable certifications or equivalent professional/military experience. Networking experience with CCNA and/or Network+ certifications. Experience with CISCO, Juniper and other commodity networking devices
- Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
- All candidates must possess a valid driver’s license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur
Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value the passion to discover, invent, simplify and build. Protecting privacy and the security of data is a priority. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer personal data of candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Data Centre Technician , Data Centre Operations in Slough employer: Redefined Ltd
At AWS, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the Thames Valley Region where innovation thrives. Our inclusive culture fosters collaboration among diverse teams, providing ample opportunities for professional growth and development while ensuring a commitment to safety and security. With a regular Monday to Friday schedule and the chance to tackle challenging problems, you'll find meaningful and rewarding employment as a Data Centre Technician with us.
StudySmarter Expert Advice🤫
We think this is how you could land Data Centre Technician , Data Centre Operations in Slough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Redefined Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Redefined Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Data Centre Technician , Data Centre Operations in Slough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Redefined Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Redefined Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Redefined Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
