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- Tasks: Manage lettings processes and build strong relationships with landlords.
- Company: Established independent residential agency in Barnes, South West London.
- Benefits: Competitive salary, no Saturdays, sensible workload, and career progression.
- Why this job: Step into a client-facing role that values quality service over sales.
- Qualifications: Experience in lettings administration or negotiation with strong relationship management skills.
- Other info: Ideal for organised individuals who thrive in a supportive, detail-oriented environment.
The predicted salary is between 30000 - 40000 £ per year.
An established independent residential agency in Barnes is hiring a Senior Lettings Coordinator / Lettings Account Manager to take ownership of the lettings function. This role sits between lettings administration and traditional negotiation. It is heavily account-management and coordination focused, not sales-driven. If you come from a strong lettings admin background and are ready to step into a more client-facing, accountable role, this could be ideal.
The role:
- Acting as the primary point of contact for existing landlords
- Managing the end-to-end lettings process for 1–2 properties per week
- Coordinating marketing, viewings, offers, referencing, and move-ins
- Managing renewals and re-lets in a low-stock, high-demand market
- Proactively keeping landlords informed and confident
- Ensuring nothing drops — compliance, paperwork, timelines, detail
- Handing over to the lettings administrator once a deal completes
Why This Is an Account Manager Role:
- Success is measured on service quality, speed, and delivery
- Focus is on retaining and looking after landlords, not chasing fees
- Requires judgement, prioritisation, and calm coordination
- Ideal for an outgoing administrator who enjoys running things properly, but not “selling”
Ideal Background:
- Lettings Admin / Senior Lettings Administrator ready to step up OR a Lettings Negotiator who prefers relationship management over sales
- Strong understanding of the lettings lifecycle and compliance
- Highly organised, detail-driven, and commercially sensible
- Confident speaking with landlords — professional, warm, and measured
This will not suit stereotypical high-volume, high-ego sales profiles.
The Offer:
- £30,000–£40,000 basic (poss more for the right person)
- No Saturdays
- Sensible workload and realistic expectations
- A role that values intelligence, reliability, and follow-through
Who This Role Is Perfect For:
- A top-tier lettings admin who wants ownership and progression
- Someone who likes being trusted to manage relationships end-to-end
- A calm, capable operator who values quality over noise
Real Estate Administrator employer: ReDefined Futures
Contact Detail:
ReDefined Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Estate Administrator
✨Tip Number 1
Network like a pro! Reach out to your contacts in the real estate industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a hiring manager.
✨Tip Number 2
Prepare for interviews by practising common questions related to lettings administration and account management. Think about how your experience aligns with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
When you land an interview, make sure to ask insightful questions about the company's approach to client relationships and how they measure success. This shows you're genuinely interested and helps you assess if it's the right fit for you.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you get your foot in the door. Plus, it’s a great way to stay updated on new roles that match your skills.
We think you need these skills to ace Real Estate Administrator
Some tips for your application 🫡
Show Off Your Admin Skills: Make sure to highlight your lettings admin experience in your application. We want to see how you've managed processes and kept everything running smoothly, so don’t hold back on those details!
Be Client-Focused: Since this role is all about managing relationships with landlords, let us know how you’ve successfully communicated and built trust in previous roles. We love a warm and professional approach!
Attention to Detail is Key: In your application, emphasise your organisational skills and attention to detail. We’re looking for someone who can juggle multiple tasks without dropping the ball, so share examples of how you’ve done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ReDefined Futures
✨Know Your Lettings Lifecycle
Make sure you brush up on your knowledge of the lettings lifecycle. Be prepared to discuss how you’ve managed properties in the past, from marketing to move-ins. This will show that you understand the role and can handle the responsibilities.
✨Showcase Your Organisational Skills
Since this role is all about coordination and detail, come armed with examples of how you've successfully managed multiple tasks or projects. Highlight your ability to keep everything on track, especially in a fast-paced environment.
✨Demonstrate Your Client-Facing Experience
As the primary point of contact for landlords, it’s crucial to show that you can communicate effectively. Share specific instances where you’ve built strong relationships with clients, ensuring they felt informed and confident throughout the process.
✨Emphasise Your Calm Under Pressure
This role requires a calm and measured approach, especially when juggling various responsibilities. Prepare to discuss situations where you’ve had to prioritise tasks and maintain composure, showcasing your ability to deliver quality service without getting flustered.
