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- Tasks: Manage lettings processes and build strong relationships with landlords.
- Company: Established independent residential agency in Barnes, South West London.
- Benefits: Competitive salary, no Saturdays, sensible workload, and career progression.
- Why this job: Step up from admin to a client-facing role with ownership and trust.
- Qualifications: Experience in lettings administration or negotiation with strong relationship skills.
- Other info: Ideal for detail-oriented individuals who value quality over high-pressure sales.
The predicted salary is between 30000 - 40000 £ per year.
An established independent residential agency in Barnes is hiring a Senior Lettings Coordinator / Lettings Account Manager to take ownership of the lettings function. This role sits between lettings administration and traditional negotiation. It is heavily account-management and coordination focused, not sales-driven.
If you come from a strong lettings admin background and are ready to step into a more client-facing, accountable role, this could be ideal.
The role:
- Acting as the primary point of contact for existing landlords
- Managing the end-to-end lettings process for 1–2 properties per week
- Coordinating marketing, viewings, offers, referencing, and move-ins
- Managing renewals and re-lets in a low-stock, high-demand market
- Proactively keeping landlords informed and confident
- Ensuring nothing drops – compliance, paperwork, timelines, detail
- Handing over to the lettings administrator once a deal completes
Why This Is an Account Manager Role:
- Success is measured on service quality, speed, and delivery
- Focus is on retaining and looking after landlords, not chasing fees
- Requires judgement, prioritisation, and calm coordination
- Ideal for an outgoing administrator who enjoys running things properly, but not “selling”
Ideal Background:
- Lettings Admin / Senior Lettings Administrator ready to step up OR a Lettings Negotiator who prefers relationship management over sales
- Strong understanding of the lettings lifecycle and compliance
- Highly organised, detail-driven, and commercially sensible
- Confident speaking with landlords – professional, warm, and measured
This will not suit stereotypical high-volume, high-ego sales profiles.
The Offer:
- £30,000–£40,000 basic (poss more for the right person)
- No Saturdays
- Sensible workload and realistic expectations
- A role that values intelligence, reliability, and follow-through
Who This Role Is Perfect For:
- A top-tier lettings admin who wants ownership and progression
- Someone who likes being trusted to manage relationships end-to-end
- A calm, capable operator who values quality over noise
Real Estate Administrator in London employer: ReDefined Futures
Contact Detail:
ReDefined Futures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Estate Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the real estate industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to the right people.
✨Tip Number 2
Prepare for interviews by practising common questions related to lettings administration and account management. We recommend role-playing with a friend to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple properties or coordinated complex processes. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Real Estate Administrator in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your lettings admin background in your application. We want to see how your experience aligns with the role, so don’t hold back on sharing specific examples of your past work!
Be Personable: Since this role is all about managing relationships, let your personality shine through in your written application. Use a warm and professional tone to show us you’re the right fit for our team and the landlords you'll be working with.
Detail is Key: Pay attention to the details in your application. We’re looking for someone who is highly organised and detail-driven, so make sure your application reflects that. Double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at ReDefined Futures
✨Know Your Lettings Lifecycle
Make sure you brush up on your knowledge of the lettings lifecycle. Understand each step from marketing to move-ins, as well as compliance requirements. This will show that you're not just familiar with the process but can also manage it effectively.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you successfully managed multiple tasks or coordinated complex processes. Being detail-driven is key for this role, so demonstrate how you keep everything on track.
✨Practice Your Communication Style
Since this role involves being the primary point of contact for landlords, practice speaking confidently and professionally. Use a warm tone and be prepared to discuss how you would keep landlords informed and reassured throughout the lettings process.
✨Emphasise Relationship Management
This position values relationship management over sales, so be ready to discuss your experience in maintaining client relationships. Share specific examples where you've built trust and rapport with clients, showcasing your ability to prioritise their needs.
