At a Glance
- Tasks: Build long-term client relationships and drive customer success in commercial real estate.
- Company: Fast-growing PropTech business focused on sustainability and innovative technology.
- Benefits: Competitive salary, hybrid working, private healthcare, and generous holiday allowance.
- Other info: Opportunity for UK and European travel while collaborating with senior leadership.
- Why this job: Make a real impact by helping clients optimise building performance and achieve sustainability goals.
- Qualifications: Experience in Customer Success or Strategic Account Management, ideally in commercial real estate.
The predicted salary is between 55000 - 65000 £ per year.
Are you a commercially minded Customer Success professional who loves building long-term client relationships? Do you thrive in complex stakeholder environments where you can influence outcomes and spot opportunities for growth? Do you want to help some of the world's leading real estate organisations improve building performance and accelerate their sustainability goals?
A high-impact opportunity within a fast-growing PropTech business helping major property owners and occupiers optimise their buildings through innovative technology and data-led insights. You'll inherit a portfolio of strategic accounts and play a critical role in driving retention, customer satisfaction and expansion across some of the company's most important relationships. This is a consultative, relationship-led environment focused on delivering measurable value rather than managing high volumes of transactional accounts.
THE ROLE:
- Own and develop relationships across a portfolio of strategic customer accounts
- Act as the primary point of contact for major commercial real estate clients
- Lead Quarterly Business Reviews and executive stakeholder meetings
- Drive renewals, retention, upsell and cross-sell opportunities
- Present operational, sustainability and performance insights to customers
- Coordinate internal technical and delivery teams to ensure successful outcomes
- Support onboarding and maximise customer adoption
- Represent the voice of the customer internally to improve service delivery
- Opportunity to travel across the UK and Europe to maintain strong client relationships
WHY JOIN?
- Manage some of the company's most strategic customer relationships
- Work at the intersection of real estate, sustainability and technology
- Gain exposure to high-profile clients across commercial property portfolios
- Enjoy genuine ownership and influence over account growth
- Collaborate closely with senior leadership and technical specialists
- Be part of a business with ambitious growth plans and a strong market reputation
- Hybrid working with UK and European travel opportunities
THE PROFILE:
- Strong experience within Customer Success, Strategic Account Management or Client Services ideally within commercial real estate
- Strong track record of retaining and growing enterprise customer accounts
- Excellent stakeholder management and presentation skills
- Commercial mindset with experience identifying expansion opportunities
- Comfortable managing multiple internal and external stakeholders
- Experience within commercial real estate, PropTech, sustainability or building technology environments highly desirable
- Strong analytical skills with the ability to turn data into compelling customer stories
- Technically curious and able to communicate complex concepts simply
PACKAGE DETAILS:
- Basic: £55,000-£65,000
- Bonus: KPI-linked annual bonus
- Location: London / Hybrid (3 days office, 2 days home)
- Travel: UK Europe
- Benefits: Private Healthcare, Pension, Cycle to Work Scheme, 25 days holiday plus Christmas closure
Customer Success Manager in London employer: ReDefined Futures
Join a dynamic PropTech company that prioritises sustainability and innovation in the commercial real estate sector. With a strong focus on employee growth, you will have the opportunity to manage strategic client relationships while collaborating with senior leadership and technical experts. Enjoy a hybrid working model, competitive benefits including private healthcare and a generous holiday allowance, all within a supportive culture that values your contributions and encourages professional development.
