At a Glance
- Tasks: Support vulnerable households by managing temporary accommodation and ensuring safety standards.
- Company: Bromsgrove District Council and Redditch Borough Council, committed to community service.
- Benefits: Generous leave, flexible working, pension, and access to employee discounts.
- Other info: Field-based role with opportunities for professional growth and collaboration.
- Why this job: Make a real difference in people's lives while gaining valuable experience in housing.
- Qualifications: Experience in housing or temporary accommodation and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: 37
Location: Woodrow Centre
Closing Date: 05/07/2026
Job Type: Housing
Sector: Local Councils
Business Unit: Redditch
Job Introduction
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. Redditch Borough Council is looking to recruit an experienced and motivated Temporary Accommodation Officer to support a busy Temporary Accommodation service. This is a key frontline role providing safe, suitable temporary accommodation across the borough for households experiencing homelessness and acts as a key link between the residents and homeless officers.
Key Responsibilities
- Carry out regular visits to temporary accommodation properties to assess condition, occupancy, and compliance.
- Ensure properties meet health & safety standards through regular inspections.
- Identify maintenance issues, disrepair, and safeguarding concerns, escalating where necessary.
- Manage occupation charge accounts and take action as required.
- Support placements by verifying suitability of accommodation for households.
- Maintain accurate records of visits, inspections, and follow-up actions and meet performance targets.
- Support the team leader and homelessness team with placement decisions.
- Support vulnerable households, referring to appropriate statutory and voluntary services where needed.
- Monitor occupancy levels and report unauthorised use or breaches of agreement.
- Work collaboratively with internal and external agencies.
- Assist with move-on planning and reducing reliance on temporary accommodation.
Due to the operational demands of the service this post is predominantly field based.
Skills & Experience
- Experience in temporary accommodation, tenancy management, or a housing related field (essential).
- Confidently apply and interpret homelessness legislation and temporary accommodation duties (essential).
- Strong communication and interpersonal skills.
- Ability to deal confidently with vulnerable clients and challenging situations.
- Good attention to detail and accurate record keeping.
- Ability to prioritise workload and manage a field-based role effectively.
- Full UK driving licence (or ability to travel between properties).
Additional Information
The Councils offer a range of staff benefits: pension, generous leave entitlements starting at 25 days plus bank holidays (pro-rata), flexible working, where appropriate, Employee Assistance Programme, access to employee benefits platform, where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more.
Closing date for receipt of completed applications: 5 July 2026 (Midnight)
Temporary Accommodation Officer in Redditch employer: Redditch Borough Council
Bromsgrove District Council and Redditch Borough Council are dedicated to fostering a supportive and inclusive work environment, prioritising the well-being of both employees and the community. As a Temporary Accommodation Officer, you will benefit from generous leave entitlements, flexible working options, and access to an Employee Assistance Programme, all while making a meaningful impact on the lives of vulnerable households in North Worcestershire. Join us in our mission to deliver exceptional services that truly make a difference.
