At a Glance
- Tasks: Manage Council Tax and Business Rates while delivering top-notch customer service.
- Company: Bromsgrove District Council and Redditch Borough Council, focused on community impact.
- Benefits: Generous leave, flexible working, and access to employee discounts.
- Other info: Join a supportive team with opportunities for continuous improvement.
- Why this job: Make a difference in your community while developing your finance skills.
- Qualifications: 3+ years in Revenues, strong communication, and IT skills required.
The predicted salary is between 25185 - 27000 £ per year.
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. We are looking for a motivated and customer-focused Revenue Officer to join our Finance and Customer Services team. In this role, you will be responsible for administering and collecting Council Tax and Business Rates, ensuring compliance with legislation while delivering a high standard of customer service to residents and businesses.
Key Responsibilities
- Manage Council Tax and Business Rates accounts, including liability, discounts, and reliefs
- Process changes in circumstances and maintain accurate records
- Monitor payments, arrange refunds, and support recovery action
- Provide clear advice and support to customers and stakeholders
- Handle queries, appeals, and correspondence in a professional manner
- Work collaboratively with internal teams and external partners
About You
- Experience working in a Revenues environment (minimum 3 years preferred)
- Strong communication and customer service skills
- Numerate and confident handling financial information
- Able to manage your own workload and work as part of a team
- IT literate, including Microsoft Word and Excel
- Committed to continuous improvement and delivering excellent service
Additional Information
- Pension
- Generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- Flexible working, where appropriate
- Employee Assistance Programme
- Access to employee benefits platform, where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more
Need further information? Please contact David Riley (recruiting manager) on 0152764252 or email david.riley@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk
Closing date for the receipt of completed applications: 13 July 2026 (Midnight)
Interviews week commencing 20th July 2026
If this role interests you please use the 'Apply Now' button.
Revenue Officer in Redditch employer: Redditch Borough Council
Bromsgrove District Council and Redditch Borough Council offer a supportive and customer-focused work environment, prioritising the well-being of both employees and the community. With generous leave entitlements starting at 25 days, flexible working options, and access to an employee benefits platform, we are dedicated to fostering employee growth and satisfaction. Join us in making a meaningful impact while enjoying a collaborative culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Officer in Redditch
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Redditch Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Redditch Borough Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenue Officer in Redditch
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Redditch Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Redditch Borough Council
✨Get to Know Public Sector Values
Before your interview with Redditch Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Redditch Borough Council.
