At a Glance
- Tasks: Be the friendly face of repairs, helping tenants keep their homes in top shape.
- Company: Join Bromsgrove District Council and Redditch Borough Council, dedicated to community service.
- Benefits: Enjoy 25 days leave, flexible working, and access to exclusive discounts.
- Other info: This is a 12-month contract with great opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28168 - 34428 £ per year.
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
The role - We are seeking a motivated and customer‑focused Repairs Service Administrator to join our Environmental & Housing Property Services team. This role is a 12 month fixed term contract to cover maternity leave and is essential in helping tenants keep their homes in good repair by providing an efficient, friendly and professional first point of contact for all repair enquiries. You will support tenants, customers, colleagues, contractors and partners to ensure repairs are accurately logged, scheduled and completed, contributing directly to the Council’s strategic purposes.
Key Requirements:- Respond to incoming telephone calls and understand repair requests
- Interpret customer issues into clear repair jobs
- Arrange suitable appointment times with tradespeople
- Liaise with contractors and trades teams via phone or text
- Record repair details accurately on the reactive repairs system
- Raise work orders and process contractor invoices
- Provide administrative support to the Repairs, Voids and Housing Capital teams
- Maintain manual and computerised records
- Assist with producing service statistics and performance data
- Support continuous improvement across the service
- Uphold confidentiality and comply with the Data Protection Act
- Contribute to a safe working environment in line with Health & Safety legislation
- Recent experience in a frontline customer service role
- Fast and accurate data entry skills
- Understanding of basic building terminology
- Ability to work under pressure and manage workload
- Effective interpersonal skills
- Empathy, professionalism and a positive customer‑focused attitude
- Ability to deal confidently with difficult conversations
- Ability to work flexibly and as part of a team
- Enthusiasm and a can‑do approach to problem solving
- Experience dealing with reactive maintenance calls
- Awareness of landlord repairing obligations
- Building maintenance training for non‑technical staff
- Customer care or diversity training
The Councils offer a range of staff benefits: pension, generous leave entitlements starting at 25 days plus bank holidays (pro-rata), flexible working, where appropriate, Employee Assistance Programme, access to employee benefits platform where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more.
Repairs Service Administrator in Redditch employer: Redditch Borough Council
Redditch Borough Council is an excellent employer, offering a dynamic work environment where you can make a significant impact on community health and safety. With generous leave entitlements, flexible working arrangements, and a commitment to employee development, this role as Strategic Director provides a unique opportunity to lead a vital service while enjoying a supportive and collaborative culture in Worcestershire.
