At a Glance
- Tasks: Manage tenants' rent accounts and prevent homelessness through proactive support.
- Company: Join Redditch Borough Council, dedicated to serving the community with a customer-first approach.
- Benefits: Enjoy generous leave, flexible working, and access to exclusive employee discounts.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Minimum Level 2 qualifications and experience in social housing or customer service.
The predicted salary is between 30000 - 35000 £ per year.
Working Hours: 37
Location: Redditch Borough Council, Woodrow Offices, Woodrow, Redditch
Closing Date: 14/06/2026
Job Type: Housing
Sector: Local Councils
Business Unit: Redditch
Job Introduction
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer-driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.
The role
You will proactively manage tenants’ rent accounts, taking prompt and appropriate action in line with the pre-action protocol and the Council’s rent collection policies and procedures. Your work will play a key role in preventing debt from escalating and helping to reduce the risk of homelessness. You will maximise income collection in line with performance targets, recovering rent arrears and supporting the enforcement of tenancy conditions, with a strong emphasis on early intervention, prevention and positive outcomes for tenants. You will support the Council in meeting its legal and statutory responsibilities by delivering a professional, high-quality housing service in line with relevant legislation, including the Housing Acts, the Localism Act, the Local Government Act and the Prevention of Social Housing Fraud Act. Working closely with neighbourhood and tenancy teams, Housing Benefit, the DWP and other internal and external partners, you will help maximise housing income and contribute to an effective, joined-up service for tenants. You will prepare timely and accurate arrears reports, compile relevant legal documentation and represent the Council at Court in possession cases relating to non-payment of rent. The role also involves interviewing tenants and carrying out home visits in relation to rent payments and arrears recovery, helping to maintain a visible, proactive and supportive presence within the community. A key part of the role is promoting a tenancy sustainment approach, with prevention at the heart of service delivery. You will help reduce the risk of homelessness by identifying tenants who need additional support and ensuring appropriate interventions are put in place at the earliest opportunity.
Key Requirements
You will maximise income collection in line with performance targets, recovering rent arrears and supporting the enforcement of tenancy conditions, with a strong emphasis on early intervention, prevention and positive outcomes for tenants. You will support the Council in meeting its legal and statutory responsibilities by delivering a professional, high-quality housing service in line with relevant legislation, including the Housing Acts, the Localism Act, the Local Government Act and the Prevention of Social Housing Fraud Act.
Skills & experience
- Minimum Level 2 qualifications in subjects relevant to the role.
- Have, be working towards, or willing to work towards level 3 qualification related to housing management and social housing practices.
- At least 2 years demonstrable experience working in the social housing sector, or other relevant customer facing service, demonstrating transferable skills or lived experience.
Additional Information
- Pension
- Generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- Flexible working, where appropriate
- Employee Assistance Programme
- Access to employee benefits platform, where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more.
Rent Officer in Redditch employer: Redditch Borough Council
Redditch Borough Council is an excellent employer, dedicated to fostering a supportive and customer-driven work environment that prioritises community impact. Employees benefit from generous leave entitlements, flexible working arrangements, and access to an Employee Assistance Programme, alongside opportunities for professional growth in the housing sector. Working in Redditch not only allows you to make a meaningful difference in tenants' lives but also offers a collaborative culture that values early intervention and positive outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Officer in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Redditch Borough Council. Attend local events or join online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Prepare for interviews by researching the Council's values and recent initiatives. Show us that you’re not just another candidate; demonstrate how your skills align with their mission of improving community services.
✨Tip Number 3
Practice your responses to common interview questions related to rent management and tenant support. We want to see you shine, so think about real-life examples where you've made a positive impact in similar roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Redditch Borough Council.
We think you need these skills to ace Rent Officer in Redditch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Rent Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience:When detailing your work history, focus on your experience in the social housing sector or any customer-facing roles. We want to see how you've successfully managed similar responsibilities and contributed to positive outcomes.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us keep track of your application efficiently.
How to prepare for a job interview at Redditch Borough Council
✨Know Your Stuff
Make sure you’re familiar with the key legislation mentioned in the job description, like the Housing Acts and the Localism Act. Brush up on your knowledge of rent collection policies and procedures so you can confidently discuss how you would handle various scenarios.
✨Show Your Customer Focus
Since this role is all about being customer-driven, think of examples from your past experience where you’ve gone above and beyond for customers. Be ready to share how you’ve helped tenants in difficult situations or how you’ve contributed to positive outcomes.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills, especially around early intervention and preventing homelessness. Prepare some real-life examples that demonstrate your ability to manage rent accounts and support tenants effectively.
✨Be Ready to Discuss Teamwork
You’ll be working closely with various teams, so be prepared to talk about your experience collaborating with others. Think of specific instances where you’ve worked with different departments or external partners to achieve a common goal.
